Patricia Claton
Frankfort,IN
Summary
Experienced in exceptional customer service, multitasking, keen eye for detail, and strong research background. Successfully collaborated with tax agencies and gained valuable experience working with insurance companies, particularly in utilizing platforms such as Sagent, Encompass, and digital tax portals. Expertise in property tax management, backed by over 10 years of customer service experience and an additional 10 years of experience in escrow, tax, and insurance. Eager to expand knowledge and contribute to new opportunities in the industry.
Overview
22
22
years of professional experience
Work History
Tax-Insurance Research Team Lead
Carrington Mortgage Services, LLC
08.2015 - Current
- Assistant Supervisor in leading a team of 7 + employees
- Reviewing a portfolio of over 800,000 Loans
- Researching the Tax and Insurance payees as well as monitoring to ensure paid timely
- Working the refinance pipeline daily
- Monitoring as well as working multiple email inboxes used for customers, companies and agencies with concerns or updates to be made
- Training current and new employees on daily tasks
- Responsibility
- [Responsibility or achievement #3]
General Manager
Subway Sandwiches
09.2003 - 12.2014
- Overseeing 4 locations as well as Manager main location and employees
- Conduct training for all new employees as well as updates to current employees
- Ordering food for locations
- Making daily bank deposits
- Creating weekly work schedules for multiple locations
- Reviewing books to calculate quarterly bonus’s for management based of productivity, corporate evaluations, customer experience and food cost
- Travel to yearly conventions for training and product review
Education
High School Diploma -
West Lafayette Jr/Sr High School
01.1993
Skills
- Microsoft Word
- Microsoft Excel
- Outlook
- Multiple tax and insurance sites software
- Self motivated
- Eye for detail
- Leadership skills
Timeline
Tax-Insurance Research Team Lead
Carrington Mortgage Services, LLC
08.2015 - Current
General Manager
Subway Sandwiches
09.2003 - 12.2014
High School Diploma -
West Lafayette Jr/Sr High School
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