PATRICIA CLEVENGER-TERRY

• Review and process applications for public assistance programs, ensuring accuracy and completeness
• Input client data into case management systems in compliance with department policies and procedures
• Prepare, organize, and maintain case files, ensuring confidentiality and proper documentation
• Communicate with clients in person, over the phone, or via email to gather missing information or clarify application details
• Process online applications for Cal Fresh, Medical, CalWorks, RCA
• Coordinate with social workers, case managers, and other department staff to facilitate case opening and documentation processes
• Maintain accurate records and assist with audits or reviews as required
• Provide general clerical support, such as filing, photocopying, and answering routine inquiries

20+ years in real estate sales, market analysis, and client relations.

• Facilitated deals between sellers, buyers and brokers for maximum profits.
• Analyzed data from surveys conducted by third parties regarding customer satisfaction ratings.
• Coordinated with lenders, appraisers, title companies, inspectors, surveyors and other professionals involved in the transaction process.
• Advised clients on market conditions, pricing and legal requirements for property transactions.
• Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
• Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
• Assisted clients in identifying their needs and preferences for a home purchase.
• Provided detailed information on the local real estate market conditions to buyers and sellers.

• Experienced Customer Service Manager with a demonstrated history of success in efficiently managing heavy call volumes at Roto-Rooter's Valencia call center
• Skilled in training and supervising employees to deliver exceptional customer service while maintaining high performance standards
• Proficient in overseeing general office duties, including filing, managing purchase orders, and resolving customer disputes through research of files
• Experienced in utilizing office equipment such as 10-key computers, copiers, and scanners, fax to streamline administrative processes
• Committed to fostering a positive work environment and building strong customer relationships to drive satisfaction and loyalty amidst demanding operational conditions

• Responsible for managing a high-volume call center and leading a team of eight outside sales representatives across a vast territory
• Involved overseeing general office duties such as filing, reconciling accounts, processing purchase orders while ensuring exceptional customer service standards are met
• Reviewed documents for accuracy, helped establish policy and procedures
• Proficiency in Excel is essential for maintaining reports and managing orders efficiently
• Additionally, the role involves managing records, researching complex issues, scanning documents, converting requisitions to purchase orders, and maintaining both active and inactive files
• Responsible for correspondence with sales force, and accounts

• Proficient professional adept at conducting extensive title research and crafting policies and procedures for intricate loan structures like seven-year balloon notes and adjusted arm mortgages
• In addition to managing heavy call volume and resolving disputes through thorough research, I excelled in preparing grant deeds and maintaining meticulous records
• Strived to consistently exceed customer expectations by providing exemplary service and ensuring a seamless loan processing experience
• With a keen eye for detail and a commitment to excellence, I played a vital role in maintaining customer satisfaction and upholding organizational standards

• My role encompasses a range of responsibilities to ensure smooth operations and exceptional service
• In addition to assisting customers with product selection and accurately entering orders, this role involved processing orders, shipping orders, monthly inventory counts, maintaining reports, and balancing accounts to ensure accuracy
• Keeping meticulous records, including active and inactive files, and converting requisitions to purchase orders were essential tasks
• Greeting customers warmly and managing their inquiries effectively were crucial components of providing excellent service
• Responsible for organizing vendor files containing crucial contract information
• Managed delivery costs and prepared a comprehensive list of vendors for advertising and sourcing purposes

• Responsible for setting up cash register tills for the front end, service deli, and bakery
• This was a high dollar volume store
• Counted in all cash from previous day along with processing checks, prepare large deposits for bank deposit to be picked up via Brinks
• Had to make sure all cash, checks and deposits balanced
• Worked with Purchase orders, reconciled accounts, worked with Word and Excel, 10 key, copy machines
• Received incoming mail and distributed to appropriate departments