Outlook
PATRICIA CLIFTON
Granbury
Summary
Highly organized and dependable professional skilled in effectively managing multiple priorities while maintaining a positive attitude. Proven track record of success in meeting team goals and delivering exceptional results. Demonstrates a strong willingness to take on additional responsibilities to contribute to the overall success of the team.
Overview
12
12
years of professional experience
Work History
Console Station Operator
G4S/Allied Universal
01.2024 - Current
- Company Overview: Commanche Peak Nuclear Power Plant
- Responsible for monitoring the security system in CAS (Central Alarm Station) and SAS (Secondary Alarm Station)
- Such activities shall include alarm assessments, closed circuit television monitoring, and all associated security and communications equipment operations
- CSOs will direct activities of security personnel during routine and emergency conditions under the supervision of the Security Shift Supervisor
- Must be able to carry out instructions furnished in written, oral, or diagrammatic form and write routine correspondence, including logs and reports
- Must possess the ability to be an effective team member, maintain professional composure when dealing with unusual circumstances, adapt to changes in the external environment and organization, and possess good organizational skills
- CSOs will fulfill other roles and duties as directed by supervision
- Commanche Peak Nuclear Power Plant
Armed Nuclear Armed Officer
G4S/Allied Universal
08.2021 - 01.2024
- Company Overview: Commanche Peak Nuclear Power Plant
- Control entry processing of all individuals into protected and vital plant areas by verifying identity and authorization to enter
- Conduct personnel and vehicle searches that are required in accordance with the plant security requirements
- Respond to intrusion alarms as directed by the response team leader or as a security officer on patrol
- Deter attempts by unauthorized persons seeking to gain entry into protected or vital plant areas
- Scheduled and unscheduled patrols were made in the protected and vital areas of the plant
- Report all observed security and safety violations
- Keep a record of patrols
- Secure, protect, and assist at accidents, fires, and similar incidents until relieved
- Perform as an armed escort for people or vehicles as the Security Plan requires
- Operate company vehicle during a patrol of the Owner Controlled Area
- Operational intrusion detection tests and contraband detection equipment should follow documented procedures
- Commanche Peak Nuclear Power Plant
Firewatch
G4S/Allied Universal
12.2020 - 08.2021
- Company Overview: Commanche Peak Nuclear Power Plant
- Visually monitoring assigned work locations or patrolling multiple locations to identify potential signs of combustion, including smoke, fire, or excessive heat
- Assess high-hazard conditions to identify conditions that may lead to fire development
- Operating fire suppression equipment per procedures & training (e.g., fire extinguishers)
- Completing paperwork as required, depending on the assignment
- Notifying appropriate personnel in the event of an emergency
- Wearing proper personal protective equipment, including following procedures for donning and doffing equipment in Radiological Controlled Areas within the plant
- Strict adherence to Power Plant regulations, policies, and procedures
- Commanche Peak Nuclear Power Plant
Online banking specialist
First National Bank of Granbury
04.2019 - 10.2020
- Review and work all bill pay cases from the daily work list in the bill pay platform
- Handle new bill pay cases as submitted by customers
- Review and approve all new Internet banking applications
- Review and approve all Internet banking account addition or deletion requests
- Respond to all internet banking messages throughout the day
- Respond to all fraud cases and manage reporting of that data
- Handle customer calls regarding Internet banking platforms
- Review reports from Internet banking
Customer Service Associate
First National Bank of Granbury
06.2018 - 04.2019
- Close saving and checking customer accounts
- Collect and safeguard sensitive financial data
- Identify opportunities to promote banking products and refer clients to appropriate managers
- Overcome objections and resistance positively
- Courteously and competently resolve all customer complaints, taking ownership from first contact to final resolution
- Assist customers with inquiries and issues over the phone
- Complete telephone banking transactions with clients
- Provide accurate information about the bank and our products and services
- Meet and/or exceed performance evaluation metrics
- Comply with all applicable laws and regulations
ACH Coordinator
First National Bank of Granbury
12.2012 - 06.2018
- Process incoming ACH files for posting to member accounts
- Ensures timely reconciliation of settlements received through the bank and preparation of journal entries
- Repair any exception items, prepare returns, and balance files for reconciliation
- Responsible for investigating and resolving member account discrepancies
- Review transactions and notify the fraud department as appropriate
- Reconciling daily ACH settlements to ensure complete and accurate posting of transactions to member accounts
- Process daily ACH returns, Notification of Change (NOC), and Death Notification Entries (DNE) from the Federal Reserve Bank
- Process members' ACH transfer requests
- Recognize and identify ACH compliance issues and notify management when problems occur
- Complete all assigned training and follow all policies regarding compliance issues, including but not limited to the Bank Secrecy Act and ACH Certifications
- Performs related duties as assigned by supervisor
Education
Computer Science, Holistic Wellness
Hill College
Cleburne, TX 76033Integrative Health Sciences
American College of Healthcare Sciences
Portland, OR 97239High School Diploma -
Juan Seguin High School
ArlingtonSkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Task prioritization
- Regulatory compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Excel
Word
Timeline
Console Station Operator
G4S/Allied Universal
01.2024 - Current
Armed Nuclear Armed Officer
G4S/Allied Universal
08.2021 - 01.2024
Firewatch
G4S/Allied Universal
12.2020 - 08.2021
Online banking specialist
First National Bank of Granbury
04.2019 - 10.2020
Customer Service Associate
First National Bank of Granbury
06.2018 - 04.2019
ACH Coordinator
First National Bank of Granbury
12.2012 - 06.2018
Computer Science, Holistic Wellness
Hill College
Integrative Health Sciences
American College of Healthcare Sciences
High School Diploma -
Juan Seguin High School
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