Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Cluff

Sahuarita,AZ

Summary

Dynamic store management professional with a proven track record at Big 5 Sporting Goods, excelling in operations management and team building. Enhanced efficiency through innovative strategies and comprehensive training programs, consistently exceeding revenue targets. Bilingual and adept at problem resolution, fostering strong relationships to drive business growth and customer satisfaction.

Overview

26
26
years of professional experience

Work History

Store Management

Big 5 Sporting Goods
03.2016 - Current
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Restaurant Manager

Tubac Golf Resort & Spa
08.2007 - 12.2015
  • Trained and conducted orientation for new hires
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

First Assistant Manager

Oasis Cinema 9
04.2006 - 08.2007
  • Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
  • Contributed to successful promotional events by creating eye-catching displays that showcased featured products effectively.
  • Championed sustainability initiatives within the store, promoting eco-friendly practices and responsible resource usage.
  • Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.

Assistant Manager

Wendy's Restaurant
08.1999 - 04.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Associate of Arts - Basics

Arizona Western College
Yuma, AZ

High School Diploma -

Nogales High School
Nogales, AZ
05-1978

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Training and coaching
  • Staff management
  • Inventory control
  • Staff supervision
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • Schedule management
  • Bilingual

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Store Management

Big 5 Sporting Goods
03.2016 - Current

Restaurant Manager

Tubac Golf Resort & Spa
08.2007 - 12.2015

First Assistant Manager

Oasis Cinema 9
04.2006 - 08.2007

Assistant Manager

Wendy's Restaurant
08.1999 - 04.2006

Associate of Arts - Basics

Arizona Western College

High School Diploma -

Nogales High School

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Patricia Cluff