Patricia Coates

• Maintained open communication by presenting regular updates on project status to customers.
• Edited, implemented, and made necessary changes to Chief of Staff policy memos.
• Conducted research, provided creative solutions, and strategic analysis for 54 States, Territories, and The District of Columbia.
• Reported and provided professional strategic feedback about special projects assigned.

• Administered advertising programs the leverage innovation to enhance activities related to the three tenets of strength maintenance (Recruiting, Retention, and Attrition). Researched implementation of Advertising & Marketing programs which maximize effective branding, awareness, and lead generation for the 54 States, Territories, and District of Columbia.
• Contributed input in the development of Division strategy in order to anticipate Marketing & Advertising needs for Recruiting & Retention Commanders over the next five years. Interacted with, provided excellent customer service to the Recruiting & Retention Commanders and Marketing Non-Commissioned Officers.
• Provided excellent customer service for the 54 States, Territories, and District of Columbia. Ensured adequate management controls were applied and additionally provided oversight.
• Educated management on successful policy implementation and enforcement actions.
• Oversaw promotions and position changes and handled paperwork.
• Coordinated employee placements and administration.

• Served as the primary Army National Guard Liaison Officer and Deputy Assistant Program

Manager to the Integrated Personnel and Pay System Army (IPPS-A) Program. Responsible for

reviewing all government correspondences prior to release. Assisted the Functional Management

Division Chief and Project Management Officer in all strategic matters. Additionally, assisted with critical

decisions pertaining to development, execution, and management of IPPS-A.

Provided oversight, planning, and the coordinating of ARNG resources, participating in IPPS-A related activities. Providing status and follow up between ARNG and the IPPS-A program $1.67 billion Acquisition Category-1A Major Automated Information System. Provided distinctive and executive representation within Army G-1, the Acquisition community. Also, to ARNG Senior Leadership. Participated in the planning, analysis,and policy making for Army Human Resource business process reengineering, end-to-end business process mapping. Responsibility included legacy systems sustainment plans. Served as the liaison between all departments to achieve a cohesive end result.

• Communication/Reporting; Provided status and follow up reports between ARNG and the IPPS-A program leadership $1.67 billion Acquisition Category-1A Major Automated Information System.
• Facilitated, synchronized and integrated information flow between Office Secretary of Defense, Department of Defense, Department of Army, ARNG senior leadership, 54 States, territories, and multiple business partners.
• Coordinated employee placements and administration.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

• Conducted National Guard Bureau with Inspections Division in providing the Chief National Guard Bureau (CNGB) with a continuing assessment. Assessed state of efficiency, effectiveness, discipline, morale, and readiness. Within the Army, Air, and Joint Directorates. Which included 54 States, District of Columbia, Air and Army National Guard. Assisted with special inspections, assessments, logistics as directed by the CNGB for Army, Air, Joint Directorates, 54 States, Territories, and District of Columbia. Developed, authored, and coordinated one of the organizations assessments. Which measured the physical fitness and height-weight compliance across National Guard Army, Air, and Joint Staff Directorates. Handled multiple operations simultaneously. Additionally, provided updated status schedule and mission performance.
• Provided assistance and training to the 54 State, Territories, and District of Columbia Inspectors General. Regarding inspection and investigation matters. Assisted with coordination and liaison with the Inspector General offices from Department of Defense, Departments of Army, Air Force, and the National Guard Bureau Congressional Liaison Office on matters that affect the National Guard.
• Analyzed and monitored the progress of All National Guard Property and Fiscal Officers inspection process. Analyzed processes in conjunction with 1st Army and Forces Command. Performed cross functional missions, resources, and staff analysis to support inspections and actions on wide initiatives including coordination with personnel.
• Ensured supporting requirements and implied tasks were accomplished to standard within required timelines.
• Established team priorities, maintained schedules and monitored performance.

• Served as primary aide to Division Chief and Deputy Division Chief of the Army National Guard Strength Maintenance Division. The G-1s largest Division of National Guard Bureau. Managed the front office consisting of 15 personnel representing military, Department of Army Civilians and contracted employees. Responsible for administrative management of over 1100 personnel assigned to the division internally and externally.

Responsible for staff actions impacting policies and procedures, strength matters, personnel issues and special projects affecting the division's mission.

• Managed evaluation reports, external and internal suspenses.
• Provided administrative support. Managed daily calendars, personnel records and other administrative functions as necessary.

Oversaw internal and external communications with internal/external departmental groups on behalf of the Division Chief.

• Developed and implemented an internal tracking system to monitor the advancement of key priorities.
• Ensured senior staff met deadlines required by the Division Chief. Assigned deadlines for briefings and reports given to the Division Chief and other National Guard leaders. Supported implementation strategy of the Division Chief priorities. Gather information and inform the Division Chief and Assistant on pertinent information for events, meetings, and calls. Assigned memos, briefings, and other communications tasks to Executive Team members. Ensure the Division Chief and Assistant were kept abreast of all time-sensitive issues. Handle correspondence, hot topics, including filing, photocopying, word processing, mailing etc. as required. Functioned as a liaison between the Division leadership, Branch Chiefs, all States, Territories, and District of Columbia. Collected and consolidated various types of data pertaining to business practices and emerging changes impacting the three tenets. Recruiting, Retention, and Attrition for presentation. Performed cross functional mission, resource, and staff analysis to support Project wide initiatives, including coordination with Personnel, Maintenance, Supply and Transportation functional areas. Ensured supporting requirements and implied tasks were accomplished to standard and within required timelines.
• Performed other related duties as assigned or directed.
• Disseminated mission guidance for all operations and taskers.
• Organized and coordinated conferences and monthly meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Screened calls and emails and initiated actions to respond or direct messages for managers.

• Coordinated with key stakeholders on action details.
• Distributed action items to appropriate personnel.
• Applied understanding of [Type] policies to support mission requirements.
• Communicated and exchanged information with peers and senior personnel.
• Directly responsible as liaison for three of the most active regions, by assisting a total of 20

States.

• Responsible for identifying and placing key personnel shortages against critical fills of Brigade Combat Teams and Combat Service Support units preparing for mobilization. Identified Soldiers to support deployments for rotational and emergent federal missions. To Operation Iraqi Freedom, Operation Enduring Freedom, Balkans, Kosovo Force, Multinational Forces, Guantanamo Bay, and Horn of Africa. Coordinated with United States Army Forces Command, Headquarters Department of Army, First Army, States, and National Guard Bureau Senior leaders, sourcing solution for individual vacancies that impacted the Army National Guard’s force mobilization. Developed regulation input and policy.
• Provided direction and guidance for States. Disseminated the personal readiness and strategies for mobilizing units.

• Coordinated with key stakeholders on action details.
• Distributed action items to appropriate personnel.
• Applied understanding of [Type] policies to support mission requirements.
• Communicated and exchanged information with peers and senior personnel.

Prepared and Processed Exceptions to Policy waivers. Assisted with the accession, retention, and promotion of officers.

• Advised States leaders,Department of Army staff and senior leaders on the development, interpretation of ARNG officer personnel policies, procedures. Supported the 54 States, Territories, and District of Columbia. Rapidly learned the approval process for Officer Waivers, Exception to Policies, and made recommendations about 400 officer packets processed.
• Prepared information papers, memorandums, executive summaries, and congressional responses.