PATRICIA COHEN
Novi,MI
Summary
A hardworking and reliable worker focused on going above and beyond to support the team and serve customers. Trained in servicing and offering top-notch abilities. Motivated to continue to learn and grow as a leader and professional. An expert in restaurant's with 20 years of related experience and advanced skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
Doubletree By Hilton
04.2021 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Assistant Front Desk Manager
Sonesta Hotels
01.2019 - 04.2021
- Maintained accurate financial records, processing payments and balancing cash drawers daily.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
- Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
- Welcomed guests and focused on providing positive lodging experience.
- Supported revenue management initiatives by actively upselling room upgrades and additional services.
- Completed employee appraisals to conduct annual reviews.
FOH Manager
Hayden's Grill and Bar
04.2015 - 04.2018
- Managed the restaurant duties.
- Continuously classified and filed records to keep the system efficient and all information organized.
- Served all manner of guest needs, including setting up dinner reservations and booking parties.
Manager In Training// Server
Max and Erma's
09.2012 - 02.2015
- Greeted guests as they entered and as they left.
- Took down food/drink orders.
- Trained all new hires.
- Assisted in making employee schedules.
- Increased employee job satisfaction with hands-on, motivational approaches.
Server// Banquet Server
Leon's Family Dining
05.1997 - 01.2010
- Served guests to their liking
- Serviced parties
- Trained all new hires
- Created employee schedules
- Performed side work duties, such as cleaning and work.
- Greeted all guests with a smile and friendly greeting.
- Assisted guests with making menu choices.
- Controlled the flow of food from the kitchen to the dining table.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Took orders, made drinks, and cleaned tables after the guests' departures.
Education
No Degree - Dental Assistant
Everest Institute
Dearborn, MIHigh School Diploma - undefined
Redford High School
Redford, MI05.1988
Skills
- Maintain food safety
- Serve customers
- Liquor and wine service
- Menu memorization
- Restock shelves
- Process payments
- Schedule crew members
- Control inventory costs
- Table setting
- Deliver food trays
- Cleaning and sterilization
Timeline
Front Desk Receptionist
Doubletree By Hilton
04.2021 - 06.2023
Assistant Front Desk Manager
Sonesta Hotels
01.2019 - 04.2021
FOH Manager
Hayden's Grill and Bar
04.2015 - 04.2018
Manager In Training// Server
Max and Erma's
09.2012 - 02.2015
Server// Banquet Server
Leon's Family Dining
05.1997 - 01.2010
High School Diploma - undefined
Redford High School
No Degree - Dental Assistant
Everest Institute
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