AI trainer - [Generative AI]
Handshake AI Fellowship
12.2025 - Current
- Reviewing AI models outputs for accuracy
- Generating data for AI models to process
Patricia Cole
Hattiesburg,MS
Summary
Dynamic AI trainer with experience at Handshake AI Fellowship, adept at enhancing model accuracy and generating data. Proven customer service representative at Savilinx, excelling in conflict resolution and utilizing CRM software. Proficient in Kali Linux and skilled in managing high-pressure situations, driving customer satisfaction and operational efficiency.
Work History
Customer Service Representative
Savilinx
11.2025 - 12.2025
- Resolved customer inquiries efficiently through various communication channels.
- Utilized CRM software to document interactions and track issues effectively.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Information Technology
The University of Southern Mississippi
Hattiesburg, MS05-2028
Skills
- Kali Linux proficiency
- Metasploit Framework
- Wireshark
- Nmap
- Windows Defender and Firewall
- Teamwork and collaboration
- Time management
- Windows event viewer
- Virtualization (Vmware)
Timeline
AI trainer - [Generative AI]
Handshake AI Fellowship
12.2025 - Current
Customer Service Representative
Savilinx
11.2025 - 12.2025
Bachelor of Science - Information Technology
The University of Southern Mississippi