PATRICIA COLLIER
SNELLVILLE,GA
Summary
Welcoming clerical professional with 17 years of experience in healthcare office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Ordering supplies, and setting up meetings. Accurate when entering information in EMR systems and keeping organized filing systems.
KEY QUALIFICATIONS
- 17 years of Home Health, and Hospice experience dealing with patients and families
- Friendly Receptionist with abackground in various office settings. Knowledgeable about security, service, and clerical requirements.
- Takes on multiple simultaneous tasks with excellent time management abilities and aresourceful approach. Well-organized professional equipped with varied experiences in administrative roles.
- Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
- Highly efficient planning, problem-solving, and communication skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Patient Account Secretary/Receptionist
A1 NURSE CARE
04.2015 - 06.2023
- Obtain and enter demographic, clinical, financial information into the computer system
- Created and filed daily reports
- Filing Charts
- Uploading documents back in Bright tree, and Homecare Homebase
- Detail oriented
- Experience with using Word, PowerPoint, Excel, Internet, and Outlook
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phones promptly and directed incoming calls to the correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and the company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
RECEPTIONIST
HALCYON HOSPICE (LHC GROUP)
01.2005 - 03.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phones promptly and directed incoming calls to the correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and the company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greetings, and answered general questions.
- Organized, maintained, and updated information in computer databases.
- Handled assignments independently with good judgment and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Associated Degree - Business
UNIVERSITY OF PHOENIX
Atlanta, GA06.2013
Skills
- Skills & Software
- Microsoft office
- Excel
- PowerPoint
- Word
- 60 wpm
- HRIS
- Data Entry
- 10,000 keystroke
- Customer Service
- Microsoft Work
- ASP 400
- Brightree
- Consolo
- Homecare Homebase experience
- Travel Planning
- Digital File Transmission
- Multi-Line Telephone Systems
- Mail Preparation and Sorting
- Google Docs
- Schedule Management
- Administrative and Clerical Support
- Expense Reporting
- Office Administration
Timeline
Patient Account Secretary/Receptionist
A1 NURSE CARE
04.2015 - 06.2023
RECEPTIONIST
HALCYON HOSPICE (LHC GROUP)
01.2005 - 03.2015
Associated Degree - Business
UNIVERSITY OF PHOENIX
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