Patricia Collins
Fountain,FL
Summary
Proven Self Storage Manager with a track record of enhancing customer satisfaction and boosting occupancy rates at Storage Asset Management. Skilled in operational efficiency and exceptional customer service, I excel in conflict resolution and facility maintenance. My strategic marketing initiatives and robust security measures have significantly contributed to business success, demonstrating a commitment to excellence and a positive attitude.
Outgoing and organized professional with knack for customer service and operational efficiency. Possesses strong skills in inventory management and facility upkeep, ensuring top-notch presentation and functionality. Committed to creating positive experience for clients and optimizing storage solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Self Storage Manager
Storage Asset Management
11222 Hutchinson Blvd, Panama City Beach, FL 32407
06.2024 - 12.2024
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Implemented new marketing strategies to attract potential clients and boost occupancy rates.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
- Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
- Trained new employees on company policies, procedures, and best practices for consistent service delivery.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Self Storage Manager
Aplus Storage
11222 Hutchinson Blvd, Panama City Beach Fl 32407
03.2021 - 06.2024
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Implemented new marketing strategies to attract potential clients and boost occupancy rates.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
- Trained new employees on company policies, procedures, and best practices for consistent service delivery.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Self Storage Manager
Surfside Storage
323 Alf Colman Rd Panama City Beach Fl 32407
02.2020 - 03.2021
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Implemented new marketing strategies to attract potential clients and boost occupancy rates.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
- Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Streamlined administrative processes for more accurate record-keeping and improved communication with clients.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Business
Gulf Coast Community College
Panama City, FL05-2000
Skills
- Property inspections
- Operational efficiency
- Rent collection
- Policy enforcement
- Budget planning
- Facility maintenance
- Sales proficiency
- Security monitoring
- Lease administration
- Data migration
- Performance tuning
- Storage virtualization
- File system management
- Data archiving
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Customer relations
- Hiring and training
- Conflict resolution
- Employee training
- Recruitment and hiring
- Operations management
- Goal setting
- Staff management
- Quality control
- Preventive Maintenance
Certification
Site LInk Certified
Timeline
Self Storage Manager
Storage Asset Management
06.2024 - 12.2024
Self Storage Manager
Aplus Storage
03.2021 - 06.2024
Self Storage Manager
Surfside Storage
02.2020 - 03.2021
No Degree - Business
Gulf Coast Community College