Patricia Collins
Fountain,FL
Summary
Proven Self Storage Manager with a track record of enhancing customer satisfaction and boosting occupancy rates at Storage Asset Management. Skilled in operational efficiency and exceptional customer service, I excel in conflict resolution and facility maintenance. My strategic marketing initiatives and robust security measures have significantly contributed to business success, demonstrating a commitment to excellence and a positive attitude.
Outgoing and organized professional with knack for customer service and operational efficiency. Possesses strong skills in inventory management and facility upkeep, ensuring top-notch presentation and functionality. Committed to creating positive experience for clients and optimizing storage solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Self Storage Manager
Storage Asset Management
06.2024 - 12.2024
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Implemented new marketing strategies to attract potential clients and boost occupancy rates.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
- Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
- Trained new employees on company policies, procedures, and best practices for consistent service delivery.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Self Storage Manager
Aplus Storage
03.2021 - 06.2024
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Implemented new marketing strategies to attract potential clients and boost occupancy rates.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
- Trained new employees on company policies, procedures, and best practices for consistent service delivery.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Self Storage Manager
Surfside Storage
02.2020 - 03.2021
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Implemented new marketing strategies to attract potential clients and boost occupancy rates.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
- Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Streamlined administrative processes for more accurate record-keeping and improved communication with clients.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Business
Gulf Coast Community College
Panama City, FL05-2000
Skills
- Property inspections
- Operational efficiency
- Rent collection
- Policy enforcement
- Budget planning
- Facility maintenance
- Sales proficiency
- Security monitoring
- Lease administration
- Data migration
- Performance tuning
- Storage virtualization
- File system management
- Data archiving
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Customer relations
- Hiring and training
- Conflict resolution
- Employee training
- Recruitment and hiring
- Operations management
- Goal setting
- Staff management
- Quality control
- Preventive Maintenance
Certification
Site LInk Certified
Timeline
Self Storage Manager
Storage Asset Management
06.2024 - 12.2024
Self Storage Manager
Aplus Storage
03.2021 - 06.2024
Self Storage Manager
Surfside Storage
02.2020 - 03.2021
No Degree - Business
Gulf Coast Community College
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