Patricia Colson
Sykesville,MD
Summary
I have over 35 years of service with the Federal Government. Dynamic Executive Officer with a proven track record at the Department of Health and Human Services, enhancing operational efficiency and community engagement. Skilled in budget analysis and relationship management, I successfully directed initiatives that improved health outcomes and fostered partnerships, driving impactful change and collaboration across departments.
Overview
35
35
years of professional experience
Work History
Executive Officer
Department of Health and Human Services
09.1999 - 06.2024
- Directed cross-departmental initiatives to enhance service delivery and operational efficiency.
- Developed strategic policies to improve health outcomes and community engagement.
- Oversaw budget allocations, ensuring compliance with funding regulations and project goals.
- Collaborated with stakeholders to implement health programs addressing community needs effectively.
- Established strong relationships with key stakeholders to enhance collaboration and drive business success.
- Handled administrative management, personnel issues and supply requirements for unit.
- Served as senior Human Resource Specialist for the Offices of Hearings and Inquiries (OHI).
- Monitored unit training and training schedules.
- Interviewed, recruited and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Fostered partnerships with external organizations to support comprehensive health initiatives.
Administrative Officer
Department of Defense
02.1989 - 09.1999
- Managed office operational workflows to enhance efficiency and productivity.
- Developed and implemented administrative policies to streamline processes and improve service delivery.
- Coordinated cross-departmental communication to facilitate project completion and ensure alignment with organizational goals.
- Oversaw budget management, ensuring accurate allocation of resources for departmental initiatives.
- Provided mentorship to junior staff, fostering professional development and enhancing team performance.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Created, prepared, and delivered reports to various departments.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed wide-ranging administrative, financial and service-related functions.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Drafted common document templates to reduce time spent creating documents from scratch.
Education
Business Administration
Parkdale High School
Riverdale Park, MDSkills
- Product development and expansion
- Organizational leadership
- Business start up
- Operating budgets
- Productivity performance
- Operational leadership
- Business alliances
- Conflict management
- Relationship management
- Operational oversight
- Negotiation
- Business administration
- Administrative oversight
- Human resources management
- Team player
- Customer relations
- Problem resolution
- Team building
- Operations management
- Customer-oriented
- Executive support
- Research and analysis
- Staffing
- Budget analysis
Timeline
Executive Officer
Department of Health and Human Services
09.1999 - 06.2024
Administrative Officer
Department of Defense
02.1989 - 09.1999
Business Administration
Parkdale High School
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