Patricia Concha
Grand Prairie,TX
Summary
Dedicated Community Manager with 26 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Seeking a company that can benefit from my experience and passion for our industry.
Overview
19
19
years of professional experience
Work History
Community Manager
Oak Timbers Senior Adult Living
05.2013 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Evaluated property conditions and recommended improvements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Managed community within established cost constraints.
- Created policies and procedures for successful community management.
- Implemented property management systems to support community and expertly handle diverse needs.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Aided upper-level leaders by completing budget reports for executive action planning.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Communicated effectively with owners, residents, and on-site associates.
Community Manager
Mill Valley Apartments
05.2009 - 05.2013
Community Manager
Northgate Apartment Homes
12.2006 - 04.2009
Community Manager
Toscana On Skillman
12.2004 - 12.2006
Education
High School Diploma -
Bryan Adams High School
Dallas TX05.1993
Skills
- Daily Operations Oversight
- Property Tours
- Daily Operations Management
- Amenities Expertise
- Maintenance Oversight
- Payment Management
- Tenant and Eviction Laws
- Operations Management
- Property Tours and Inspections
- Financial Budgeting and Reporting
- Property Inspections
- Customer Relationship Management
- Client Service and Support
- Proficient in Onesite
- Vendor Management
- Staff Management
- Resident Relations
- Staff Training
- Workplace Safety
Timeline
Community Manager
Oak Timbers Senior Adult Living
05.2013 - Current
Community Manager
Mill Valley Apartments
05.2009 - 05.2013
Community Manager
Northgate Apartment Homes
12.2006 - 04.2009
Community Manager
Toscana On Skillman
12.2004 - 12.2006
High School Diploma -
Bryan Adams High School
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