Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Patricia Cook

Patricia Cook

Buffalo,NY

Summary

I am a motivated Native American professional woman with years of entrepreneurial and management experience. I build strong relationships with co-workers, staff, and clients. I manage administrative and sales employees while meeting organizational goals.

Let's empower minority women to embrace their limitless potential and pursue their dreams together, defying preconceived notions and celebrating our shared journeys!

Overview

20
20
years of professional experience
1
1
Certification

Work History

Owner

Elite Cleaning Helpers LLC
Buffalo, NY
07.2021 - Current
  • Developed strategic plans to increase profitability and efficiency.
  • Managed daily operations of business, including hiring and training staff.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Researched potential partners in order to expand services offered.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Manager of Operations

B&F Moving Services
Buffalo, NY
10.2013 - Current
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
  • Managed scheduling, training and inventory control.

Information Technology Specialist

Seneca Niagara Resort & Casino
Niagara Falls, NY
01.2005 - 01.2010
  • Provided technical support to users with hardware and software issues.
  • Developed and implemented IT policies and procedures.
  • Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
  • Performed system upgrades to ensure optimal performance.
  • Monitored network performance to identify potential issues or security breaches.
  • Resolved complex problems by troubleshooting hardware and software applications.

Education

Bachelor of Arts - Science

SUNY At Buffalo
Buffalo, NY
05-2003

Associate of Science - Computer And Information Systems

Erie Community College
Buffalo, NY
05-2000

GED -

South Park High School
Buffalo, NY
05-1998

Skills

**Social Media Management**
Enhance the brand's presence on social media through engaging content, community interaction, and analytics-driven strategies

**Marketing Strategies**
Create and execute marketing strategies that align with business objectives, focusing on target demographics and effective advertising channels

**Sales Management**
Oversee the sales process from lead generation to closing, analyzing performance data and training the sales team to improve customer satisfaction

**Marketing Initiatives**
Plan and execute innovative campaigns to increase brand awareness and engage customers through promotions and partnerships

**Project Management**
Manage projects from start to finish, ensuring they are completed on time and within budget through defined goals and milestone tracking

**Effective Communication**
Develop strong verbal and written communication skills to clearly present ideas and collaborate with team members
**Strategic Planning** Conduct strategic planning for projects, including goal setting, resource allocation, and risk assessment for successful outcomes

**Design Coordination**
Work with design teams to ensure marketing materials align with brand identity and maintain visual consistency


**Recruitment and Staffing**
Manage the hiring process, from identifying needs to onboarding new employees, to build a strong team

Certification

  • NY State Certificate of Recognition
  • Certificate for outstanding service to the community
  • LLC Certification

Timeline

Owner

Elite Cleaning Helpers LLC
07.2021 - Current

Manager of Operations

B&F Moving Services
10.2013 - Current

Information Technology Specialist

Seneca Niagara Resort & Casino
01.2005 - 01.2010

Bachelor of Arts - Science

SUNY At Buffalo

Associate of Science - Computer And Information Systems

Erie Community College

GED -

South Park High School
Patricia Cook