PATRICIA Cool
SUGARLOAF,PA
Summary
Accomplished Quality Associate at DGamericas, leveraging expertise in quality assurance and process improvement to drive compliance and efficiency. Championed Lean Six Sigma initiatives, reducing waste by 20%. Skilled in cross-functional collaboration and analytical thinking, enhancing product reliability and regulatory compliance. Proven track record in technical support and documentation management.
Overview
36
36
years of professional experience
Work History
Quality Associate
DGamericas
08.1996 - 10.2025
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Assisted in developing and implementing quality assurance processes to enhance product reliability.
- Collaborated with cross-functional teams to identify areas for process improvement and efficiency gains.
- Maintained accurate documentation of quality metrics and inspection results for regulatory compliance.
- Recommended architectural improvements, design solutions, and integration solutions.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Provided technical support to production personnel.
- Weighed products prior to shipment to confirm accuracy.
- Utilized quality control software to track and analyze product data.
- Conducted thorough root cause analyses for non-conformances, contributing to continuous improvement initiatives.
- Performed routine equipment calibrations, ensuring accurate measurements were obtained consistently throughout testing processes.
- Championed Lean Six Sigma initiatives within the department, driving waste reduction efforts through process optimization and standardization techniques.
- Actively participated in cross-functional problem-solving sessions, leveraging expertise in quality principles as well as strong analytical skills.
- Coordinated with engineering teams on design changes, providing input on potential impact to product functionality or manufacturability.
- Contributed to successful ISO certification renewals by maintaining up-to-date documentation and demonstrating compliance during external audits.
- Participated in internal audits to identify areas for improvement and ensure adherence to established procedures.
- Executed root cause analysis for non-conformance incidents, driving timely resolutions and improvements.
- Analyzed data trends to identify potential issues and recommend corrective actions promptly.
Shift Lead
David J Thompson Mailing Corp
10.1991 - 11.1995
- Supervised daily operations to ensure timely processing and distribution of mail.
- Trained and mentored new team members on safety protocols and operational procedures.
- Implemented workflow improvements that enhanced efficiency in package sorting processes.
- Coordinated team schedules to optimize productivity during peak mailing periods.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Set and oversaw weekly and special event menu plans.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Planned and executed promotions and special events in close collaboration with management.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Served consistent portions following recipes and control standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking activities to meet health and safety standards.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Collaborated with management to develop strategies for improving overall store operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Helped store management meet standards of service and quality in daily operations.
Assistant Supervisor
Kleer Pak
07.1989 - 01.1991
- Oversaw daily operations, ensuring adherence to quality standards and production schedules.
- Streamlined workflow processes, enhancing team efficiency and productivity across departments.
- Mentored junior staff, providing training on best practices and operational procedures.
- Developed and implemented process improvements, reducing waste and optimizing resource utilization.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Central Columbia
Bloomsburg, PASkills
- Quality assurance
- Process improvement
- Regulatory compliance
- Defect tracking
- Quality system implementation
- Test case development
- Non-compliance assessments
- Application testing
- Technical documentation
- Language fluency
- Technical reporting
- Cross-browser testing
- Performance testing
- Test planning
- Production optimization
- System inspection
- Mobile testing
- Heavy machinery operation
- Risk management
- Performance monitoring
- Project management
- Personnel management
- File management
- Issue resolution
- Agile methodology
- Public speaking
- Regression testing
- Quality management systems
- Customer focus
- Analytical thinking
- Functional testing
- Relationship building
- Warehouse operations
- Internal audits
- Decision-making
- Manual testing
- Overall equipment effectiveness
- Quality auditing
- Value stream mapping
- FMEA analysis
- Customer complaints
- Statistical process control
- GMP compliance
- Flow optimization
- Measurement systems analysis
- Fishbone diagrams
- Pareto analysis
- Design of experiments
- Validation protocols
- Preventive action
- Control charts
- Corrective action
- Sampling plans
- Total productive maintenance
- Kaizen events
- Change control
- 8D problem solving
- External auditing
- Waste reduction
- Internal auditing
- Process validation
- Visual management
- Non-conformance reporting
- Product inspection
- Supplier quality
- Documentation review
- Quality metrics
- 5S methodology
- CAPA management
- Quality management system
- Team mentorship
- Continuous improvement
- Performance metrics
- Compliance standards
- Diagnostic procedures
- Workflow optimization
- Product reliability
- Audit participation
- ISO certification
- Cross-functional collaboration
- Technical support
- Equipment calibration
- Data analysis
- Lean Six Sigma
- Root cause analysis
- Documentation management
Timeline
Quality Associate
DGamericas
08.1996 - 10.2025
Shift Lead
David J Thompson Mailing Corp
10.1991 - 11.1995
Assistant Supervisor
Kleer Pak
07.1989 - 01.1991
High School Diploma -
Central Columbia