Patricia Copeland
Murfreesboro,TN
Summary
Ensured HIPAA compliance and maintained accurate EMR documentation to enhance patient support and administrative efficiency.
Experienced with patient care, medical support, and maintaining health records. Utilizes effective communication and empathy to support patient wellbeing. Knowledge of basic medical procedures and safety protocols, ensuring clean and safe environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Nursing Assistant
US Department of Veterans Affairs
Murfreesboro, TN, US
08.2025 - Current
- Deliered direct patient care by assisting with daily living activities and promoting patient comfort.
- Maintained accurate documentation of patient information in electronic medical records (EMR) to enhance accessibility for healthcare professionals.
- Oversaw monitoring of vital signs and documented changes to facilitate prompt healthcare interventions
- Work 40 hours week
Medical Records Manager
Tennessee State Veterans' Homes
Murfreesboro, TN, US
10.2023 - 01.2026
- Managed and maintained electronic medical records (EMR), ensuring accuracy, confidentiality, and compliance with HIPAA regulations
- Collaborated with healthcare providers to resolve documentation issues and support efficient patient record management
- Performed regular audits of medical records to improve data integrity and compliance with regulatory standards
- Led a team of medical records professionals, providing coaching, mentoring, and ongoing feedback to foster a positive work environment
- Supported front office operations by ensuring timely access to patient records and assisting with patient information requests
- Work 40 hours in a 5 days work week.
Production Packer
Amazon
Murfreesboro, TN, US
02.2014 - 04.2023
- Operated packaging machinery, ensuring proper functioning and troubleshooting issues to maintain workflow efficiency
- Ensured compliance with regulatory requirements for product labeling and documentation
- Maintained a high level of attention to detail when inspecting products for quality assurance
- Inspected finished products for defects or damages before packaging for shipment
- Work 10 hours, in a 4 days work week.
- Maintained organized workspaces and adhered to safety and cleanliness standards
Customer Service Cashier
Walmart
Murfreesboro, TN, US
09.2006 - 02.2014
- Provided exceptional customer service by greeting and assisting customers with purchases and inquiries
- Efficiently processed cash, credit card, and check transactions using a point-of-sale (POS) system
- Maintained accurate cash drawer balance and reconciled discrepancies at the end of each shift
- Resolved customer complaints or concerns in a professional and timely manner to ensure satisfaction
- Demonstrated strong communication skills and maintained a positive, professional demeanor with customers and coworkers
- Work 40 hours a day.
Education
Associate of Applied Science - Medical Billings
Daymar Institute
Murfreesboro, TN10-2018
Skills
- Enforced HIPAA regulations to safeguard patient privacy and confidentiality
- Oversaw comprehensive medical documentation processes to guarantee accuracy and compliance
- Administered comprehensive patient care through needs assessment and treatment plan implementation
- Assisted customers with inquiries to improve satisfaction Helped resolve product-related issues Supported communication between customers and service teams
- Directed comprehensive management of medical records to uphold accuracy and regulatory compliance
- Executed thorough patient assessments to determine health status and identify needs
- Assisted healthcare teams with management of electronic medical records Supported data entry and retrieval processes to improve patient care Aided staff training on EMR systems for enhanced efficiency
- Executed basic life support techniques to stabilize patients during emergencies
- Implemented medication administration protocols, ensuring patient safety and compliance
- Supervised vital signs monitoring to uphold patient health and safety standards
- Exhibited exceptional attention to detail in executing tasks and managing projects
- Utilized advanced computer skills to optimize operational efficiency
- Streamlined scheduling processes to enhance resource allocation efficiency
- Assisted with daily front desk tasks to provide quality customer service Supported guests during check-in and check-out to improve overall satisfaction Maintained a tidy front desk area to promote efficient operations
- Streamlined payment collection processes to enhance revenue flow efficiency
Certification
- BLS Certification
- CPR Certification
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Nursing Assistant
US Department of Veterans Affairs
08.2025 - Current
Medical Records Manager
Tennessee State Veterans' Homes
10.2023 - 01.2026
Production Packer
Amazon
02.2014 - 04.2023
Customer Service Cashier
Walmart
09.2006 - 02.2014
Associate of Applied Science - Medical Billings
Daymar Institute