Patricia Cordova
Torrance,CA
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Overview
18
18
years of professional experience
Work History
Head Cashier Supervisor
Hawthorne Market
05.2006 - 04.2024
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
- Collaborated with store management to implement promotional strategies that boosted sales.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Promoted a culture of continuous improvement among employees by encouraging open communication channels regarding challenges faced in their roles.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
Skills
- Organizational abilities
- Motivational Skills
- Cash handling expertise
- Health and safety compliance
- Cash Register Operation
- Store maintenance
- Customer Complaints Handling
- Customer Service
- Time Management
- Attention to Detail
- Punctual and Reliable
- Workplace Safety
- Team Leadership
- Cash handling and management
- Safety Procedures
- Store Opening and Closing
- Employee Management
- Payment Processing
Timeline
Head Cashier Supervisor
Hawthorne Market
05.2006 - 04.2024
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