Patricia Cornwell
Blue Lake,CA
Summary
Detail-oriented office professional with strong skills in office management software and data entry accuracy. Committed to enhancing customer satisfaction and streamlining operations to support business objectives.
Overview
16
16
years of professional experience
Work History
Dental Office Receptionist
Teresa Kosmac D.M.D
Eureka, CA
11.2020 - Current
- Answered phone calls promptly and addressed patient inquiries effectively.
- Scheduled dental appointments using office management software efficiently.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Coordinated insurance verifications and processed claims accurately.
- Managed patient records and ensured confidentiality of personal information.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
- Provided excellent customer service by addressing any complaints or issues in a prompt manner.
- Conducted daily opening and closing duties such as balancing cash drawer, counting inventory items.
Office Manager
Western Web Inc
Samoa, California
04.2011 - 11.2020
- Maintained office organization to enhance efficiency and professionalism.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed payroll for over 18 hourly and salaried employees.
- Oversaw office inventory and timely reordering of supplies.
- Entered invoice data into the company database and updated customer contacts and delivery dates to ensure accuracy and timeliness.
- Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to deliver exceptional customer service.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- reduced financial discrepancies by accurately managing accounting documentation in QuickBooks software while maintaining case costs and billing processes.
- Updated employee paperwork and records.
- Greeted visitors promptly and directed to correct locations.
Office Staff Assistant
Casa of Humboldt
Eureka
06.2010 - 12.2011
- Spearheaded special projects, implementing solutions to complex problems.
- Spearheaded special projects and efficiently carried out effective problem solving documentation to provide error free correspondence.
- Contacted private individuals and businesses to secure donations.
- Assembled and addressed envelopes for bulk mailing campaigns to ensure timely delivery.
Education
Computer Science
College of The Redwoods
Eureka, CASkills
- Office management systems
- Data entry accuracy
- HIPAA compliance
- Confidentiality
- Effective communication
- Time management
References
- Jason Nelson
Dental Hygienist
(808)-927-2910
- Mike Morris
Vice President, Western Web INC.
mmorris@western-web.net
(530)-521-1940
- Kevin Bell
Operations Manager, Western Web INC.
kbell@western-web.net
(707)444-6236 x513
Timeline
Dental Office Receptionist
Teresa Kosmac D.M.D
11.2020 - Current
Office Manager
Western Web Inc
04.2011 - 11.2020
Office Staff Assistant
Casa of Humboldt
06.2010 - 12.2011
Computer Science
College of The Redwoods