Patricia Cottom
Olmsted Falls,OH
Summary
Results-driven health care professional with a dedication to providing the highest quality of companionate service to veterans and their families. Known for building positive rapport with a diverse range of clients and employing strong emotional intelligence and empathy during times of fear and confusion.
Overview
35
35
years of professional experience
Work History
Emergency Room STNA
Department of Veterans Affairs
Cleveland, OH
06.2015 - Current
- Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge).
- Participates in team huddles and team meetings to manage and plan patient care.
- Maintains the confidentiality of information obtained to carry out required duties.
- Works independently, making decisions based on guidelines, precedents, and regulations, and performs duties in such a manner that only minimal supervision is required.
- Works with the team to reinforce the plan of care and self-help solutions and enters appropriate information into the electronic record.
Health Unit Coordinator/STNA
Cleveland Clinic
Cleveland, Ohio
04.2015 - 06.2021
- Set priorities and deadlines, adjusted the flow and sequencing of the work to meet team and patient needs.
- Managed a tracking system for follow-up care, such as consults, tests, and Dr. orders.
- Communicated with non-Clinic medical facilities, facilitated/processed secure messaging with the patient and team, and notified patients of scheduled appointments.
- Successfully adapted to unprecedented times by working in critical care during the Covid-19 pandemic as both a Health Unit Coordinator and an STNA critical care float, provided input in problem-solving on operational issues or procedures in team meetings, and performed administrative follow-up actions.
- Reported backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty securing information from clinicians.
Social Worker II / L.E.A.P. Program
Cuyahoga Job And Family Services
Cleveland, Ohio
10.1989 - 10.2011
- Worked with teen mothers to obtain GED/High School Diploma.
- Collaborated with educational institutions to support struggling students.
- Engaged in community outreach and program development to support teen mothers and infants' needs.
- Directed protective placement, case management, parent education and family reunification activities.
- Routinely communicated with physicians, case managers, and other allied health professional staff using sound interpersonal skills and was constantly aware of the sensitive information.
Education
Bachelor of Science - Journalism
Ohio University
Athens, OHSkills
- CPRS fluent
- HIPAA Compliance
- Interdisciplinary communication
- Medical terminology knowledge
- UPL Patient Safety
- Basic Life Support
- EPIC fluent
- Chart assembly
- Patient Education
Affiliations
- Backpacked through European Continent
- Lived in Republic of Ireland
Timeline
Emergency Room STNA
Department of Veterans Affairs
06.2015 - Current
Health Unit Coordinator/STNA
Cleveland Clinic
04.2015 - 06.2021
Social Worker II / L.E.A.P. Program
Cuyahoga Job And Family Services
10.1989 - 10.2011
Bachelor of Science - Journalism
Ohio University
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