Patricia Coulter-Campbell
Greencastle,PA
Summary
Versatile professional with a strong background in healthcare and business management, notably at Meritus Health. Strong communication skills along with EHR System Proficiency and Microsoft Office Applications. Demonstrated exceptional organizational skills and a commitment to improving patient and client experiences through innovative process improvements and effective team management.
Overview
36
36
years of professional experience
Work History
Department Assistant
Meritus Health
04.2013 - Current
Meritus Behavioral Health Outpatient:
Referral Coordinator for internal and external referrals.
Clerical support for Psychiatrists and Therapists.
Clerical Support for Nurse Care Manager
EPIC Patient portal scheduling and support
EAP program monthly contract billing
Daily and quarterly reporting for Management
KATA projects for process improvements
EHR (EPIC) trainer for clerical staff
Procedure updates for clerical staff
Technical support for patients with telehealth
Manage clerical staffing for office coverage
Business Manager
Woody's Home Improvements
09.2003 - 04.2013
Co-owner/Vice President of Home Improvement Company
Business operations
Proposals
QUICKBOOKS Bookeeping software
Medical Office Assistant
Dr. Massoud B. Alizadeh (Family Practice)
09.1997 - 04.2003
Patient Care: Front desk reception, patient referrals, test requisitions, insurance authorizations, prescription refill needs.
Patient accounts: Set up new patient charts, insurance billing, insurance payment posting, handle rejected claims, patient billing, delinquent accounts, ICD and CPT coding.
Other duties: Backup to medial assistant (prepping patient to see Doctor) vitals and ECG.
Acccount Specialist/Loan Officer
National Geographic Society Federal Credit Union
12.1988 - 04.1993
Loan Processing
Loan Officer
Bank reconciliations
End of day report balancing
Payroll deduction changes
Education
EHR Specialist Certificate (30 Credit Hrs)
Hagerstown Community College
Hagerstown, MD12-2025
Associate of Arts - Accounting And Business
Hagerstown Community College
Hagerstown, MD05-1988
Skills
- EPIC Systems Navigation
- EHR System Proficiency
- HIPAA trained
- Excel Spreadsheet Management
- Microsoft Office Applications
- Creating Visual Presentations
Timeline
Department Assistant
Meritus Health
04.2013 - Current
Business Manager
Woody's Home Improvements
09.2003 - 04.2013
Medical Office Assistant
Dr. Massoud B. Alizadeh (Family Practice)
09.1997 - 04.2003
Acccount Specialist/Loan Officer
National Geographic Society Federal Credit Union
12.1988 - 04.1993
EHR Specialist Certificate (30 Credit Hrs)
Hagerstown Community College
Associate of Arts - Accounting And Business
Hagerstown Community College
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