Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Cox

Astor

Summary

Dynamic Assistant Manager with a proven track record at Popeye's, enhancing customer satisfaction and streamlining operations. Skilled in staff supervision and conflict resolution, adept at fostering teamwork and improving service quality. Demonstrated ability in cost control, reducing overhead while maintaining high performance standards.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Manager

Popeyes
02.2002 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Crew Member

Sonic Reasturants
09.2009 - 02.2012
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Crew Member

McDonald's
02.2007 - 09.2009
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

High School Diploma -

Taylor High School
Pierson, FL
06-1981

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Staff supervision
  • Staff training and development
  • Conflict resolution
  • Employee scheduling
  • Cost control

Certification

Servsafe Certification

Timeline

Crew Member

Sonic Reasturants
09.2009 - 02.2012

Crew Member

McDonald's
02.2007 - 09.2009

Assistant Manager

Popeyes
02.2002 - Current

High School Diploma -

Taylor High School

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Patricia Cox