Richard Bishop

-Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Federal Health Insurance Marketplace application and processes.

- Apply State and/or federal eligibility rules for applicant/recipient information assessment.

-Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.

-Actively listen to the consumer, empathize with their situation, respond promptly, communicate effectively and offer a transparent and appropriate resolution.