Patricia Crosby
Micanopy,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to secure an entry-level position in order to prove myself.
Overview
11
11
years of professional experience
Work History
Hospital Housekeeper
Veterans Affairs Medical Center
09.2015 - Current
- Clean and sanitize patient rooms, clinical areas and common spaces
- Use chemicals and supplies to disinfect and sterilize frequently touched surfaces
- Remove trash and dispose of medical waste properly
- Launder hospital linens, such as bedsheets and towels
- Sanitize and clean sinks, toilets, floors and other surfaces in restrooms
- Provide immediate cleaning services when needed, such as after a spill
- Follow infection-control standards and hospital policies to ensure safety
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Cleaned elevators, glass, and planters in public areas.
- Documented and reported necessary facility and building repairs observed.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Operated electronic backpack vacuums and floor sweepers.
Coffee Barista
The Canteen
04.2015 - 09.2015
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Maintained regular and consistent attendance and punctuality.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Kept product inventory stocked during times of customer congestion and high demand.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Performed QA assessment of final product prior to delivery.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Housekeeping Attendant
North Florida Regional Hospital
05.2012 - 07.2014
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Kept building entryway glass clean and polished for professional presentation.
- Responded to requests from patrons for linens and toiletries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Handled requests for extra linens, toiletries and other supplies.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Education
High School Diploma -
St. John Lutheran School
Ocala, FL06.2004
Skills
- Guest Request Response
- Independent Worker
- Maintaining Confidentiality
- Safety Regulations
- Transcribing Information
- Quality Control
- Client Correspondence
- Performance Improvement
- Compile Information
- Data Processing
- Strong Interpersonal Skills
- Multi-Line Phone Proficiency
- Data Entry
- Word Processing
- Grammar Understanding
- Email Communication
- Customer Relationship Management
- Editing Documents
- Data Review and Verification
- Document Scanning
- Microsoft Office
- Error Identification
- Document Management and Storage
- Office Administration
- Strong Problem Solver
- Updating Client Data
- Excellent Communication Skills
Timeline
Hospital Housekeeper
Veterans Affairs Medical Center
09.2015 - Current
Coffee Barista
The Canteen
04.2015 - 09.2015
Housekeeping Attendant
North Florida Regional Hospital
05.2012 - 07.2014
High School Diploma -
St. John Lutheran School
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