Patricia Cruz
Wilmington,De
Summary
Personable and compassionate healthcare professional with strong background in patient care and leadership. Extensive knowledge of medical protocols and patient management, with expertise in medication administration and critical thinking. Committed to fostering supportive environment and improving patient outcomes.
Overview
2025
2025
years of professional experience
Work History
Registered Nurse
Temple Hospital
Facility Administrator
US Renal Care
11.2021 - Current
- Mentored junior team members in best practices for facility administration, developing future leaders in the field.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Minimized operational costs by efficiently managing budgets and reducing expenses.
Clinical Manager
Fresenius Kidney Care Dialysis
08.2019 - 11.2021
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
Charge Nurse
Fresenius Kidney Care
09.2018 - 08.2019
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Collaborated with other healthcare professionals to provide quality patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
Registered Nurse
Fresenius Kidney Care Dialysis
07.2016 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
Education
Bachelor Of Science In Nursing -
Grand Canyon University
Phoenix, AZ06.2018
Associate Degree In Nursing -
Northeastern. Hospital School of Nursing
05.2015
Skills
- Decision-making
- Care coordination
- Clinical leadership
- Team leadership
- Compassionate and patient
- Calm and composed
Timeline
Facility Administrator
US Renal Care
11.2021 - Current
Clinical Manager
Fresenius Kidney Care Dialysis
08.2019 - 11.2021
Charge Nurse
Fresenius Kidney Care
09.2018 - 08.2019
Registered Nurse
Fresenius Kidney Care Dialysis
07.2016 - Current
Registered Nurse
Temple Hospital
Bachelor Of Science In Nursing -
Grand Canyon University
Associate Degree In Nursing -
Northeastern. Hospital School of Nursing