Patricia Cruz
Renton
Summary
Shift Leader at Panda Express with a strong focus on customer satisfaction and team leadership. Skilled in cash handling and problem-solving, I effectively trained new employees and resolved customer issues, enhancing service quality. Bilingual and dedicated to maintaining a safe, organized work environment, I consistently minimized discrepancies and improved operational efficiency.
Developed practical skills in patient care and medical office operations in clinical setting. Demonstrated ability to handle administrative tasks and assist with clinical procedures, ensuring smooth operations. Seeking to transition into new field, leveraging strong organizational and patient interaction skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Medical Assistant -
Pima Medical Ins
Renton, WA11-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- bilingual
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shift Leader
Panda Express
09.2023 - Current
Medical Assistant -
Pima Medical Ins
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