Patricia Cunningham

• Developed and executed strategic account plans to enhance customer relationships and drive revenue growth for all 5 facilities in PNW Campus.
• Mentored junior account manager, fostering professional development, strong focus on employee engagement and improving team performance metrics.
• Drove implementation of new customer Dashboards, improving customer data management, KPI Metrics and communication workflows.
• Created and Presented MBR's and QBR' to stakeholders and Customers, aligning services with evolving customer needs and expectations.
• Developed long-lasting customer relationships by providing exceptional customer service and support.
• Enhanced communication between departments for more effective problem-solving and collaboration.
• Developed deep knowledge of customer businesses and how Maersk entities can support customer objectives.
• Developed & supported training for Internal Auditing processes to ensure Accuracy of all billing to customers for entire North American region.

• Oversaw inventory management processes for all Tools, ensuring accurate stock levels and optimal storage solutions at 5 buildings.
• Developed and implemented procedures to enhance inventory accuracy and efficiency across operations.
• Mentored team members on best practices for inventory control and workplace safety standards.
• Analyzed inventory data to identify trends, driving strategic decisions for purchasing and stock replenishment.
• I Lead and supported a dynamic team that was responsible for the Inventory Control of over 25K tools located in 5 buildings across Washington State. In addition, I support the Material Moving team in multiple buildings with the responsibility of ensuring the accurate and timely delivery of the work in process. As an experienced leader I ensure consistency in policies and procedures; I work with a team to adapt processes in response to Exotics business issues and objectives in anticipation of future growth. I closely work with Manufacturing leadership, Production Control, Marketing and Senior Leadership as the communication focal for Inventory Control requests and exception processing. I actively generate, analyze and act on Inventory Control and production Metrics. I am a part of a team that develops, tests and Implements software affecting inventory control and associated systems. I accurately assess situations and take appropriate action; identify problems and implementing process resolutions. I created and maintain inventory control Best Practice Worksheets and training tools to support and maintain consistency in process. I actively design and adapt warehouse layouts and production cell layouts for optimal protection of tools and raw material, use of space and efficiency. I actively document and monitor 5S objectives and support environmental objectives. I have actively supported the Safety Committee company-wide, working to facilitate a safe work environment. I lead projects across departments to enhance inventory accuracy and ensure process control in a dynamically changing environment.

As the Operations Manager I Directly lead assistant Operations Manager, 4 Supervisors and 120+ day shift employees. Met CM coals 3 out of 4 quarters , exceeding year end LOS targets.

• Received Presidential Award for compliance and safety Audits 2013. Reduced YOY shrink from 500K to 125K, impacting customer accuracy and year end contractual compliance with Starbucks.

Ranked in top 3 buildings in Starbucks distribution for Inventory Management.

• Spearheaded process improvement initiatives for Starbucks network distribution. Resulting in a Network wide implementation of network approved work instructions creating consistency across all OHL buildings.
• As the Inventory Manager I directly lead the Inventory and Customer Service teams, 2 leads and 17 employees. Implemented standard SOP's and ensured compliance to all adjustments and customer reporting.
• Trained all Operations Supervisors and leads on Inventory accuracy impacts and supplied reporting for accountability. Created Perato analysis for operations team, facilitating action plans to improve accuracy, causing reduction in shrink YOY, Physical Inventory accuracy improved to 99.96%.