PATRICIA CURTIS
Manchester,CT
Summary
Dynamic Account Installation Senior Analyst at Cigna, skilled in plan design interpretation and compliance. Proven ability to enhance process efficiency and foster cross-functional collaboration. Adept at data analysis and project management, ensuring accurate implementation of benefits while maintaining regulatory standards. Committed to delivering exceptional client support and improving operational workflows.
Overview
11
11
years of professional experience
Work History
Account Installation Senior Analyst
Cigna Account Implementation
Manchester, CT
04.2023 - Current
- Managing the account implementation process for clients in the 0500 Southeastern market
- Partner and communicate with Implementation Manager and other matrix partners as needed to answer benefit questions related to the client’s plan designs, client’s plan interpretations, and company’s service administrative capabilities
- Oversee the creation and maintenance of the final employers’ Benefits Summaries and Summaries of Benefits and Coverages (SBC) and ensuring accuracy of client intent
- Assures all sold benefits are in compliance with legislation requirements
- Review and analyze implementation documents to create and maintain data within our core operation systems
- Ensure all required source documents are in good order and maintained throughout the document storage process
- Provide support on the end-to-end audits of account systems and plan documents, and facilitate any system updates as needed
- Review and Analyze source documents for complete case installation in ePro system
- Maintain, coordinate, and complete client benefit and administrative updates in ePro and submit for legislative review
- Determine if ePro inspection is needed and facilitate updates from feedback received
- Attend internal strategy meetings as needed to assist Implementation Manager with preparing for client interface session; participate in client meetings and provide support as needed on functional implementation processes; present at and participate in team meetings, ongoing forums, training sessions, and other meetings to enhance continuous knowledge for the role
- Virtual Teambuilding Committee member
Administrative Coordinator
Connecticut Children’s Specialty Care Center
Farmington, CTP
01.2022 - 04.2023
- Provide administrative support to pediatric endocrinology nurses and providers for medication and authorizations
- Make recommendations to improve medical administrative processes
- Process medical documentation in EPIC system
- Maintain Excel spreadsheets for data tracking
- Assist with Genetic Tests: paperwork, authorizations and follow-up; coordinate Hormone-related implants with Surgery Department
- Coordinate paperwork and work with case managers to start patients on Specialty Medication
- Coordinate meetings with Drug and Pharmacy representatives
- Schedule Growth Hormone consent visits and nursing specific appointments
- Assist Endo-Nurses with prior authorization requests and follow up with insurance companies
- Assist with Newborn Screen program pertaining to patients being followed clinically in Endocrinology Division
- Answer calls on the Doctors’ line
Medical Assistant
Connecticut Children’s Specialty Care Center
Glastonbury, CT
01.2021 - 01.2022
- Assist multiple providers to ensure positive patient experience on a daily rotating schedule in the following specialties Cardiology, Ear, Nose, Throat, Endocrinology and Diabetes, Gastroenterology, Nephrology, Neurology, Orthopedics, Rheumatology, Urology
- Escort and room patients (25+daily) upon arrival, applying time management skills to adhere to daily schedule
- Demonstrate proficiency in clinical procedures that require taking patient medical histories and vital signs, as well as administering, processing and recording the following tests: Bladder Scans, EKGs, Glucose/A1C and Urinalysis. Upload data from insulin pumps to Lab computer and print report for provider
- Perform Quality Control procedures for Lab equipment and supplies, document QC information in Lab book
- Efficiently handle administrative duties, e.g., answering phones, scheduling appointments, calling patients from referrals in Epic to schedule appointments and maintaining medical records in EPIC program.
- Ensure the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Trained to perform FIT testing
- Implemented Patient Experience Committee, conduct monthly staff meetings, update staff on progress, track data in Press Ganey survey and present monthly to committee, plan events for staff, e.g. Patient Experience Week, trial new ideas to improve patient experience
- Train new employees
Medical Assistant
Hartford HealthCare
Wethersfield, CT
01.2020 - 01.2021
- Assist multiple providers to ensure quality patient care
- Escort and room patients (25+daily) upon arrival, applying time management skills to adhere to daily schedule
- Take and record patient vital signs daily, including height weight, blood pressure, temperature, pulse and respiration.
- Perform Electrocardiograph (EKG) diagnostic test to aid providers with treatment of patients
- Properly collected and prepared laboratory samples, and accurately communicate laboratory results to patients
- Verify pharmacy and prescription information to refill patient prescriptions in a timely manner
- Record and update patient information in electronic medical recordkeeping EPIC program, as well as manage appointment scheduling and follow up.
- Ensure the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment for patient arrival
Medical Assistant
Woodland Women’s Health Associates
Hartford, CT
01.2018 - 01.2020
- Triage and room patient’s daily for appointments. Measure/record vital signs
- Assist physicians with office procedures including physicals, well woman exams, and office surgical procedure such as IUD insertions and removals and with Endometrial biopsies
- Label and send cultures for laboratory testing
- Relay messages from patients to the physicians regarding their prescriptions in addition to calling in these prescriptions
- Ensure the cleanliness, sanitation and maintenance of office, exam rooms and equipment. Stock rooms and order supplies
- Comply with HIPAA and OSHA regulations
- Daily use of Epic and EMR-Athena systems
Medical Assistant
First Choice Healthcare Center
East Hartford, CT
01.2017 - 01.2018
- Efficiently perform administrative tasks (e.g., answering phones including telephone triage, scheduling appointments, data entry, relaying medical information and lab test results, maintaining medical records, and patient processing) allowing doctors and nursing staff to focus on the health concerns of patients
- Conduct patient check in; demographic and insurance verification; scan insurance cards and license; update patient’s medical records in software system
- Provide effective coordination of patient appointment and billing, including the oversight and updating of patient schedules, and resolution of appointment-related issues
- Oversee CLIA compliance logs and reports daily workload and productivity levels
- Maintain confidentiality and ensure HIPPA compliance
- Triage and room patients, take patient medical histories and vital signs
- Assist providers with patients and procedures
- Ensure the cleanliness, sanitation and maintenance of office, exam rooms and equipment
- Order department office and medical supplies
- Train new medical staff
Medical Assistant
Tolland County Pediatrics
Tolland, CT
01.2015 - 01.2017
- Triage and room patients, take patient medical histories and vital signs
- Assist providers with procedures
- Efficiently handle administrative duties (e.g., answering phones including telephone triage, scheduling appointments, data entry, relaying medical information and lab test results, maintaining medical records, and patient processing) that allows doctors and nursing staff to focus on the health concerns of patients
- Ensure the cleanliness, sanitation and maintenance of office, exam rooms and equipment
- Responsible for implementation of EPIC system to improve efficiency and quality of patient care in collaboration with the Connecticut Children’s Medical Hospital (CCMC)
- Daily use of Sevocity and NueMD medical data systems
- Order supplies and samples
- Schedule continuing education for staff
Education
BS Degree in Health Administration - Leadership concentration
SNHU University
New Hampshire07.2025
Cigna Aspiring Leadership Program - Aspiring Leader Certificate
10.2024
Medical Assistant Diploma -
Porter and Chester Institute
Rocky Hill, CT10.2013
Skills
- Provider relations & communication
- Plan design interpretation & compliance
- Cross-functional team collaboration
- Process improvement & problem-solving
- Data analysis & documentation
- Project management & implementation
Technology Skills
Skilled in adapting to new technology quickly and independently
Remote Collaboration Tools
- Skype
- Google Chat
- Zoom
- Microsoft Teams
- Webex
- SharePoint
Document Software
- Microsoft Office(Word, Google Docs, Excel,PowerPoint,Outlook)
- Smartsheet
Additional Platforms
- EMR(Epic,Athenahealth)
- Salesforce
- Valor
- Epro
- Vista
- Quad
- PHA Draft Documents
- Benefit Sculpting Tool
- B&C Legislation tool
References
References available upon request.
Timeline
Account Installation Senior Analyst
Cigna Account Implementation
04.2023 - Current
Administrative Coordinator
Connecticut Children’s Specialty Care Center
01.2022 - 04.2023
Medical Assistant
Connecticut Children’s Specialty Care Center
01.2021 - 01.2022
Medical Assistant
Hartford HealthCare
01.2020 - 01.2021
Medical Assistant
Woodland Women’s Health Associates
01.2018 - 01.2020
Medical Assistant
First Choice Healthcare Center
01.2017 - 01.2018
Medical Assistant
Tolland County Pediatrics
01.2015 - 01.2017
BS Degree in Health Administration - Leadership concentration
SNHU University
Cigna Aspiring Leadership Program - Aspiring Leader Certificate
Medical Assistant Diploma -
Porter and Chester Institute
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