Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
PATRICIA D. ALBRIGHT
Albuquerque,NM
Summary
Overview
8
years of professional experience
4
Certifications
Work History
AloricaAlbuquerque, NM
Customer Service Representative
11.2018 - 06.2019
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Increased customer retention through effective complaint resolution
- Optimized call center productivity by efficiently handling high volumes of inbound calls related to credit card inquiries and concerns
- Reduced fraudulent activity by meticulously monitoring transactions and implementing effective security measures
- Expedited resolution of billing errors with proactive communication between clients and finance departments
- Implemented strategies to reduce risk of credit card fraud and identity theft
Albertson’s BakeryAlbuquerque, NM
Salad Bar Clerk
02.2016 - 08.2016
Job overview
- Cutting and preparing food for salad bar case
- Customer service
- Cleaning and sanitizing workplace area and properly running expensive machinery used to prepare food
Ross Dress for LessAlbuquerque, NM
Store Protection Specialist
03.2011 - 06.2013
Job overview
- Monitoring customers for suspicious behavior
- Walking the shortage highway for open packages, price tags and stashed merchandise
- Monitoring fitting room attendant for proper job responsibilities as well as front end supervisor and management
- Regularly represented Ross to corporate in a professional manor and prevented theft, shrinkage and loss
Education
Crossroads for WomenNM
Vocational School Certificate from Vocational Training And Professional Development
07.2018
University Overview
Awarded (won an award for the successful completion of vocational class)
Skills
- Experience as a sales floor associate, stock person and loss prevention in retail establishments
- Experience in fine dining restaurants as a waitress, bartender, hostess and busser
- Worked as a beauty advisor helping customers with cosmetics and beauty products
- Worked as a photo tech developing film and digital prints and refilling ink cartridges
- Ten years call center experience which included taking orders and handling customer service refunds and complaints
- Office cleaning experience along with shipping and receiving and forklift operation
- Skilled in the area of Loss Prevention Monitoring employees and customers in the shrinkage and loss of the establishment
Certification
- Crossroads for Women,06/01/17, Job Readiness: Professionalism
- Crossroads for Women,08/01/16, Professional & Vocational Training
- Crossroads for Women,05/01/16, Goal Setting & Action Steps
- Crossroads for Women,05/01/16, Presenter & Public Speaker Training
- Alcohol Gaming Division,12/01/20 Alcohol Server’s License
References
References
- Amadee, Herrera, Service Deli Manager, 505-930-8829, Albertson’s, Supervisor known for2 years, 4950 Montgomery Blvd NE, Albuquerque, NM, 87109
- Kathleen, Dutchover, Front End Supervisor, 505-292-9936, Ross, Business reference known for5 years, Menaul and Juan Tabo, Albuquerque, NM, 87112
- Jess, Fulton, Vocational Specialist, jessfulton@crossroadsabq.org, 505-280-6375, Crossroads for Women, Supervisor known for1 year, 805 Tijeras Ave NW, Albuquerque, NM, 87102
Timeline
Customer Service Representative
Alorica
11.2018 - 06.2019
Salad Bar Clerk
Albertson’s Bakery
02.2016 - 08.2016
Store Protection Specialist
Ross Dress for Less
03.2011 - 06.2013
Crossroads for Women
Vocational School Certificate from Vocational Training And Professional Development
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