Summary
Overview
Work History
Education
Skills
Section name
Timeline
Generic

Patricia Daniels

Florence,South Carolina

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

25
25
years of professional experience

Work History

Administrative Services Manager

Pee Dee Community Head Start /Early Head Start
2022.10 - Current
  • Organized and updated databases, records and other information resources.
  • Maintained strict confidentiality when handling sensitive information related to personnel matters or company financial data.
  • Applied effective time management techniques to meet tight deadlines.
  • Negotiated and executed contracts on behalf of department.
  • Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.

General Manager

Overstock Mattress And Furniture
2021.01 - 2022.08
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Maximized operational excellence through mentoring employees on principles, industry practices, and company procedures.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Monitored and Collected on past due account and offered alternative methods of payment.
  • Rigorously developed time schedules for Ad Displays, Trucking Lines, Pay Schedules, Bank Deposits, Returns/Refunds and Prepare Employee Payroll.
  • Attended Unemployment Hearings and Court Claims for Non-Payment-Repossessions.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Developed strategies for cross-function departments and partners to align policies and contracts with financial institutions.

NE Area Operational and Audit Team Trainer

Verizon Wireless
1999.07 - 2018.12
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Taught new team members correct procedures for all areas of operations.
  • Designed and delivered web-based, self-directed learning materials.
  • Liaised with other departments to coordinate training activities and resolve any issues or concerns.
  • Mentored junior employees to improve performance, and customer service.
  • Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
  • Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.

Education

Master of Science - Business Administration And Management

Southern Wesleyan University
Central, SC

Bachelor of Science - Accounting And Business Management

Benedict College
Columbia, SC
05.1980

Skills

  • Service Coordination
  • Performance Evaluations
  • Critical Thinking
  • Service Provider Sourcing
  • Budget Planning
  • Process Improvement
  • Time Management
  • Regulatory Compliance
  • Negotiation
  • Verbal Communication
  • Written Communication

Section name

  • Love traveling locally to historical sites and cruising.
  • Support Youth Girls / Public Speaking / History / Government.
  • Season Ticket holder for Colligent Women Sports.


Timeline

Administrative Services Manager

Pee Dee Community Head Start /Early Head Start
2022.10 - Current

General Manager

Overstock Mattress And Furniture
2021.01 - 2022.08

NE Area Operational and Audit Team Trainer

Verizon Wireless
1999.07 - 2018.12

Master of Science - Business Administration And Management

Southern Wesleyan University

Bachelor of Science - Accounting And Business Management

Benedict College

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Patricia Daniels