Patricia Daniels
Saint Cloud,FL
Summary
Developed skills in high-traffic hospitality settings, focusing on customer satisfaction and operational efficiency. Capable of managing multiple responsibilities, including administrative tasks and team coordination. Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture, leveraging strong organizational and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Manager
City of Life Christian Academy
08.2025 - Current
- Oversaw daily front office operations, ensuring efficiency and high-quality service delivery.
- Implemented guest feedback systems to enhance customer satisfaction and streamline processes.
- Developed standard operating procedures to improve check-in/check-out processes and reduce wait times.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed over 3 tasks at once, while remaining meticulous and efficient.
Parks and Recreation Employee
City Of Saint Cloud
01.2023 - Current
- Coordinated scheduling for events and facility use, optimizing resource allocation and user satisfaction.
- Developed and implemented engaging community programs to enhance public participation in park activities.
- Trained and mentored new staff on operational procedures and customer service best practices.
- Organized team-building exercises that enhanced camper collaboration and communication skills.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Supervised daily operations of recreational facilities, ensuring safety and compliance with regulations.
Intern
City of Life Church
08.2025 - 05.2026
- Assisted in organizing community outreach events, enhancing engagement and participation among church members.
- Coordinated volunteer schedules and assignments, streamlining operational efficiency during services and events.
- Developed promotional materials for church activities, increasing awareness and attendance within the community.
- Supported administrative tasks, ensuring timely communication with staff and volunteers regarding upcoming events.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Supported customer service improvements with detailed feedback analysis.
General Manager
Pizza Hut
01.2023 - 11.2025
- Oversaw daily operations, ensuring compliance with company standards and local regulations.
- Managed staff scheduling and training programs to optimize service delivery and efficiency.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Intern
Addition Financial
08.2022 - 05.2024
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers in account inquiries and service requests, enhancing overall customer satisfaction.
- Managed cash drawer, balancing daily transactions to maintain accuracy and accountability.
- Trained new tellers on operational procedures, fostering a collaborative team environment.
- Resolved customer issues promptly, demonstrating strong problem-solving skills and attention to detail.
Education
Associate of Arts -
Valenica College
Kissimmee, FLHigh School Diploma -
City of Life Christian Academy
Kissimmee, FL05-2025
Skills
- Staff management
- Effective communication
- Time management
- Listening skills
- Problem-solving
- Positive engagement
- Team leadership
- CPR training
- Activity coordination
- Operations management
- Hospitality services
- Efficient multi-tasker
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Front Office Manager
City of Life Christian Academy
08.2025 - Current
Intern
City of Life Church
08.2025 - 05.2026
Parks and Recreation Employee
City Of Saint Cloud
01.2023 - Current
General Manager
Pizza Hut
01.2023 - 11.2025
Intern
Addition Financial
08.2022 - 05.2024
Associate of Arts -
Valenica College
High School Diploma -
City of Life Christian Academy