Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Patricia Davis

Dallas,TX

Summary

I am a highly-motivated individual seeking new challenges within a company where I can use my expertise to flourish and add to your team efforts. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Billing Specialist

Spectrum
08.2019 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked with multiple departments to check proper billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Processed and verified invoices to secure accuracy of billing information.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Identified payment trends and adjusted billing processes accordingly to retain customers.
  • Responded to customer concerns and questions on daily basis.
  • Handled account payments and provided information regarding outstanding balances.
  • Utilized various software programs to process customer payments.
  • Collaborated with customers to resolve disputes.
  • Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.

Billing and Accounts Management

Spectrum
08.2019 - Current
  • Apply billing payments
  • Tech support for services
  • Conducted process audits on existing procedures
  • Documented, tracked, and reported findings
  • Recommended solutions and documented updates
  • Confirmed and correct findings
  • Communicated results and findings with supervisors and management.

Customer Technical Support Agent

Convergys(AT&T)
03.2016 - 07.2016
  • Clarifying customer requirements; probing for understanding, using decision-support tools and resources to appropriately provide resolution to the customer
  • Listening attentively to customer needs and concerns; demonstrating empathy while maximizing opportunity to build rapport with the customer
  • Maintaining basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participating in activities designed to improve customer satisfaction and business performance
  • Offering additional products and/or services
  • Tracking, documenting and retrieving information in call tracking database
  • Responding to customer inquiries by referring them to published materials, secondary sources or more senior staff
  • Researching, analyzing and resolving customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue
  • Managed queues for areas of responsibility to ensure response time goals are met
  • Effectively resolving escalated issues
  • Identifies service problems and conducts root cause analysis.

Legal Clerk

Platinum Intelligence Solution
10.2001 - 04.2013
  • Scanned confidential documents for all meetings
  • Implemented quality control methods that helps eliminates mistakes
  • Packaged documents for shipping and delivery
  • Responsible for printing documents for executive meetings
  • Kept inventory and place orders for office supplies
  • Provided print services to paralegals
  • Binding, scanning of legal deposition, as well as many other binding skills
  • Perform general office duties such as filing, Windows 7, Microsoft word, Power Point, and Excel
  • Monitored and trained incoming employees.

Education

High School Diploma -

Dallas Can Academy
Dallas, TX

Medical Assistant Certification -

PCI Health Training Center
Dallas, TX

AAS In Criminal Justice -

Bryant Stratton College
Buffalo, NY

Skills

  • Fiscal Reporting
  • Contract Preparation
  • Claims Processing
  • Invoice Processing
  • Payment Posting
  • Billing Systems and Software
  • Research and Due Diligence
  • Records Organization and Review
  • Customer Engagement
  • Active Listening
  • Analytical Thinking
  • Organizational Skills
  • Interpersonal Skills
  • Attention to Detail
  • Multitasking Capabilities
  • Problem Solving Abilities
  • Teamwork Abilities
  • Critical Thinking
  • Professionalism
  • Conflict Resolution
  • Customer Account Management
  • Account Updating
  • Payment Processing
  • Customer Service
  • Quality Control
  • Cost Tracking
  • Cost Reporting
  • Accounting Support
  • Records Research
  • Dispute Negotiation
  • Customer Service Support

Certification

  • Medical Assistant
  • Customer Service
  • Residential Management
  • Welding
  • AAS in Criminal Justice

References

  • Jerry Jones, JCJ5433@dcccd.edu, professional
  • Emma Oliver, GENNIE40@AOL, personal
  • Veltri, Ariana C, acveltri@bryantstratton.edu, professional
  • Kristen John, kejohn@bryantstratton.edu, professional

Timeline

Billing Specialist

Spectrum
08.2019 - Current

Billing and Accounts Management

Spectrum
08.2019 - Current

Customer Technical Support Agent

Convergys(AT&T)
03.2016 - 07.2016

Legal Clerk

Platinum Intelligence Solution
10.2001 - 04.2013

High School Diploma -

Dallas Can Academy

Medical Assistant Certification -

PCI Health Training Center

AAS In Criminal Justice -

Bryant Stratton College

Similar Profiles

CREATE PROFILE
Patricia Davis