Patricia Davis
Tacoma,WA
Summary
A resourceful professional, writer, editor, researcher, adept interpreter. Trustworthy and dependable, have proven consistent customer satisfaction while upholding quality standards and confidentiality.
Excelled in bilingual support, showcasing exceptional verbal communication and social perceptiveness, leading to increased repeat business and positive feedback.
I seek and look to maintain full-time position that offers professional challenges applying creativity, innovation, interpersonal skills, excellent time management and critical thinking.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Fact-checking Provider
Home Solutions
Raleigh, NC
01.2024 - Current
- Research, Data Entry, Spreadsheet Input
- Manage approximately 100 tabs of company data per assignment.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Work flexible hours across night, weekend, and holiday shifts.
- Manage time efficiently in order to complete all tasks within deadlines.
- Attention to detail while completing assignments.
- Critical thinking to break down problems and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Consultant- Remote
Self Employed
Tacoma, WA
01.2015 - Current
- Gather, organize and input information into digital database.
- Enhance brand awareness by creating engaging and shareable social media content.
- Use exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Evaluate client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborate with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Ensure confidentiality is maintained at all times when handling sensitive data.
- Email content creation and management of at least 10 incoming emails and product inquiries daily.
Customer Support Specialist
Gap Inc. Banana Republic
Auburn, WA
07.2023 - 11.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Proven customer satisfaction by providing exceptional product knowledge and tailored recommendations resulting in repeat business and brand loyalty.
- Handled up to 3 customer requests simultaneously efficiently, in timely and courteous manners.
- Stayed current on company offerings and industry trends.
- Exceeded sales targets by consistently meeting and surpassing daily quotas.
- Assisted onboarding new sales team members on best practices, contributing to their professional development and overall success.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated regularly with team members on initiatives aimed at boosting overall store performance.
Education
Bachelor of Arts - Communications
Pepperdine University
Malibu, CASkills
- Creative Writing
- Technical Writing
- Copywriting
- Article Writing
- Editing and proofreading
- Broadcast media
- Email Communication
- Fact-checking
- Excellent grammar
- Content Development
- Strong research skills
- Translation (English/Spanish), written and verbal
- Team Collaboration
- Critical Thinking
- Time Management
- Attention to Detail
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
University of the Incarnate Word, San Antonio TX
Finance - Investments and Long Term Financial Goals
March 2012
Software
Microsoft Office
Google Workspace
Timeline
Fact-checking Provider
Home Solutions
01.2024 - Current
Customer Support Specialist
Gap Inc. Banana Republic
07.2023 - 11.2023
Consultant- Remote
Self Employed
01.2015 - Current
Bachelor of Arts - Communications
Pepperdine University
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