Patricia Davis
Stephenville,TX
Summary
Motivated and dedicated manager with over 20 years of experience in customer service, restaurant management, and retail sales. Proven track record of success in balancing team performance, meeting customer service targets, and achieving business objectives in fast-paced, deadline-driven environments. Skilled in managing goals and developing teams to ensure effective customer service through active listening, attention to detail, exceptional communication, and mechanical abilities. Known for decisive leadership, efficient planning, and organizational skills. Committed to working closely with employees to maximize productivity and optimize procedures.
Overview
9
9
years of professional experience
1
1
Certification
9
9
years of post-secondary education
Work History
Store Manager
Murphy USA
06.2022 - Current
- Ensure compliance to fuel standards and regulations
- Manage daily operations, administrative duties, scheduling, and sales
- Interview, hire, train, and supervise new employees
- Ensure consistent store productivity and metrics that increase sales and profitability
- Demonstrate excellent people skills in both client and employee relationships.
Manager
Whataburger
10.2018 - 06.2021
- Supervised employees and oversaw quality compliance of company and national standards for food preparation and service
- Trained and mentored new employees and monitored and coached existing team members to maximize team performance
- Exercised calm composure under pressure during periods of high volume, in escalated customer service scenarios, and unusual events to set example for team while maintaining operation efficiency
- Monitored and controlled profit affecting variables relating to food and beverage costs and labor
- Observed employees to provide appropriate guidance and support to ensure growth and continued development to boost morale and increase employee retention.
General Education Teacher
Three Way ISD
08.2015 - 05.2018
- Developed and implemented curriculum, inclusive of learning objectives
- Conducted ongoing assessments of student achievement through formal and informal testing
- Planned supports and accommodations for students pertaining to state and district assessments
- Integrated interdisciplinary objectives and strategies in classroom
- Managed student behavior in classroom by establishing and enforcing rules, expectations and procedures
- Established positive classroom environment conducive to effective instruction and learning
- Supervised students in classrooms, school buildings and social-curricular activities
- Promoted student engagement and provided appropriate assessments.
Skills
- Leadership and Team Development
- Time Management
- Writing Skills
- Organizational Skills
- Customer Service
- Sales
- Customer Support
- Retail Management
- Restaurant Management
- Teaching
- Supervising Experience
- Merchandising
- Planograms
- Store Management
- Cash Handling
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Education
Bachelor Of Science - Interdisciplinary Studies
Tarleton State University
Stephenville, TX 2007 - 2013
Master Of Business Administration - Business Administration
Western Governors University
Salt Lake City, UT 01.2022 - Current
Certification
Texas UST Class A/B Operator
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