Patricia De la Rosa Ramos
Spartanburg,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Representative
ReGenesis Health Care
10.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
Bilingual Customer Service Representative
ReGenesis Health Care
05.2021 - 03.2022
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
CCM/Quality Specialist I
American Credit Acceptance
08.2016 - 04.2021
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
Servicing Specialist I
American Credit Acceptance
08.2016 - 05.2018
- Conducted thorough research on complex issues, providing accurate information to clients while adhering to regulatory guidelines and company policies.
Quality Control
Kohler Company
02.2015 - 06.2016
- Determined quality control standards.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Evaluated supplier materials against established specifications, ensuring adherence to high-quality standards throughout the supply chain.
- Inspected incoming and outgoing materials for accuracy and quality.
Education
High School Diploma -
Dorman High School
Roebuck, SC05.2007
Skills
- Bilingual (English/Spanish)
- Customer Service
- Business Management
- Coaching and Development
- Quality Control
- Public Speaking
- Call center experience
- Call Documentation
- Computer Skills
- Multitasking
- Collections
- Problem-Solving
References
Can provide upon request.
Training
Effective Management Practices Diploma, Raleigh NC, 06/2009
Timeline
Bilingual Customer Service Representative
ReGenesis Health Care
10.2022 - Current
Bilingual Customer Service Representative
ReGenesis Health Care
05.2021 - 03.2022
CCM/Quality Specialist I
American Credit Acceptance
08.2016 - 04.2021
Servicing Specialist I
American Credit Acceptance
08.2016 - 05.2018
Quality Control
Kohler Company
02.2015 - 06.2016
High School Diploma -
Dorman High School
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