PATRICIA DELOS REYES

• Key and correct information from various remittance and source documents into appropriate FTB related
  systems to ensure accuracy of data while meeting section average and performance expectations.
• Read and apply detailed rules and procedures.
• Perform quality review within complex queues, corrections, and cashiering duties as requested.
• Review documents to ensure accuracy and consistency with policies and procedures. Offer keying procedure suggestions to clarify or improve work processing.
• Provide technical information to assist in identifying, researching and resolving issues. As necessary, inform the supervisor of procedure and/or document problems for resolutions.

• Assist in reinforcing instruction academic instruction to individual or small groups related to self-help, social skills, language development, and motor skills development of students who need support due to developmental, behavioral, physical or emotional difficulties; monitor and oversee student instruction in various subjects, functional academics, domestic skills, community activities, vocational training
• Perform, prepare, and maintain a variety of clerical duties such as assisting with records and reports related to schedules, attendance, program activities, newsletters, grading papers, data collection; assist instructor with preparing instructional materials; duplicating and distributing materials; correct, score and record tests, papers, and homework assignments; organize materials to assist student learning

• Interact with customers and making sure all inquiries on product related and technical support questions are answered promptly and professionally
• Handle data-entry responsibilities with high level of accuracy
• Interact with customers via phone, email or in-person and transfer calls or take messages when appropriate
• Handle inquiries on product information and application, pricing, availability, order status and basic troubleshooting
• Log customer inquiries and resolutions to the customers' accounts
• Open a support case when needed
• Use ERP system to provide order status, tracking numbers for shipments, invoice/statements, product availability, pricing, estimated delivery dates, and any product-related general information
• Review and process Purchase Orders with detail and accuracy
• Contact customers in a timely manner to resolve any discrepancies on the order
• Communicate with production and purchasing departments to verify optimal delivery to meet the client expectations
• Provide customers with the delivery schedule information
• Process any change order requests
• Assist in project management responsibilities
• Escalate any issues/concerns/complaints to appropriate Channel Managers and/or Technical Support
• Assist in any special projects as assigned

• Research and organize datasets
• Encode data from data sources provided into consistent spreadsheets
• Cleaning and addition of existing data to ensure consistency across database
• Update Mailchimp (accounting firms) and Zoho (suppliers) contact list with new and revised contact information
• Manage sales pipeline (deals) in Zoho CRM platform
• Assist in developing supplier contact lists and accounting firm contact list
• Manage social media accounts: Facebook and LinkedIn posts - weekly additions as per Buffer platform
• Website articles - uploading new articles as provided in Wordpress
• Generate monthly report for distribution to various teams
• Manage directory listings in Wordpress
• Provide monthly report on eBulletin Statistics via Google Analytics and Mailchimp
• EBulletin proof reading - check that all hyperlinks are working, articles formatted correctly, spelling are correct, and author profile is clear
• Note all the corrections needed to be completed
• Perform any ad hoc administrative tasks, as needed

• Use LinkedIn Sales Navigator platform to search and engage target audience
• Help increase sales leads
• Manage social media accounts
• Research and organize datasets
• Enter data from data sources provided into consistent spreadsheets
• Utilize Excel and Google Docs formulas to speed up data cleaning and enrichment process
• Utilize Data Scraping tools to mine data from various sources
• Cleaning and addition of existing data to ensure consistency across database
• Maintain contact list
• Review and look for gaps with data
• Work with additional reporting tasks
• Use a consistent approach to data entry, following best practice naming/labelling conventions
• Perform any ad hoc administrative tasks, as needed

• Perform Data Cleansing using NetSuite: verify, validate, and update contacts, leads and accounts so that database is clean & up to date
• Assist in marketing segmentation so that contacts or leads are properly segmented
• Remove duplicate contacts or companies as needed
• Process account creation for new leads
• Assess data requirements to develop and manage accurate list for marketing campaigns and other stakeholders such as Sales
• Extract and manipulate customer data using NetSuite for marketing campaigns and initiatives as well as other business systems are appropriate
• Keep an excellent rapport with peers in the CRM team to ensure data quality is excellent
• Adherence to DBM Policy & Guidelines to ensure data integrity

• Monitor status of payments of all accounts especially delinquent standing
• Prepare recommendations on decision for delinquent accounts
• Process notarial cancellation for delinquent and non-moving accounts
• Coordinate with tied-up banks for check warehousing status
• Update and maintain Statement of Accounts for each unit
• Prepare Monthly Collection Report and Projection Report
• Generate Certificate of Payment

● Act as a liaison between the guest and hotel generating new business opportunities.
● Represent the hotels group by handling incoming calls, emails, and meeting business opportunities for all brands within the Intercontinental Hotels Group.
● Coordinate all aspects of reservations by serving as the primary point of contact and resource to resolve service concerns and
make decisions in relation to the request.
● Process request for proposals and actively gather necessary specifications for Intercontinental
Hotels Group to make a bid decision.
● Promptly forwards the new group lead to the identified hotel/s for review and opportunity bid.
● Maintain a consistent high quality customer-focused orientation.
● Perform a variety of administrative support duties as assigned.