Patricia Del Toro

• Built positive professional tenant relationships for high satisfaction levels.
• Addressed maintenance needs for multiple properties quickly for smooth, professional tenant support.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Educated personnel on safety regulations for compliance with property rules.
• Observed security systems and responded to security breaches quickly for prompt emergency support.

• Inspected dishes and utensils for cleanliness.
• Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
• Set up banquet tables and chairs based on event requirements.
• Maintained event cleanliness during service by promptly clearing dishes after each course.

Set up for breakfast, re-stock

• Explained menu items and suggested appropriate options for food allergy concerns.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Increased sales significantly by upselling higher-end products to customers.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Answered customers' questions, recommended items, and recorded order information.
• Inspected dishes and utensils for cleanliness.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
• Monitored server performance and provided feedback to enhance server delivery.
• Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
• Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
• Trained servers on order management, food service quality and how to build rapport with guests.
• Controlled food costs and managed inventory.
• Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Completed daily procedure checklist and communicated changes to servers and kitchen staff.
• Enforced compliance with food safety and sanitation standards throughout restaurant.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Enforced compliance with uniform and personal presentation standards.
• Served consistent portions following recipes and control standards.
• Controlled expenses and boosted profitability by managing food and labor costs.
• Supervised food presentation and plating to enhance visual appeal.
• Led team of servers to consistently meet customer service and sales targets.
• Welcomed and greeted guests before presenting special menu items to clients.
• Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
• Cultivated guest satisfaction and loyalty through consistent commitment to quality service.

• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Processed orders and sent to kitchen employees for preparation.
• Served food and beverages promptly with focused attention to customer needs.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.