Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Patricia Denny

Winston-Salem,NC

Summary

Exhibited strong empathy and problem-solving abilities to resolve customer issues and enhance service quality.

Overview

5
5
years of professional experience

Work History

Customer Support Representative

Chenega Corporation
11.2024 - 07.2026
  • Resolved complex customer inquiries and protected confidential account information, consistently meeting productivity and quality goals.
  • Managed customer interactions using Salesforce CRM, ensuring accurate documentation and timely follow-up.
  • Assisted with onboarding and coaching new representatives on company policies and customer service best practices.
  • TriWest Healthcare Alliance
  • Remote

Customer Representative

Everise
09.2023 - 01.2024
  • Resolved customer issues efficiently within a fast-paced remote call center environment, ensuring professional service delivery.
  • Maintained detailed customer records to enhance service continuity and support long-term customer satisfaction.
  • Collaborated with internal teams to provide timely solutions, contributing to improved overall customer experience.
  • Remote

Customer Care Representative

Randstad USA
09.2021 - 02.2023
  • Managed high-volume inbound customer interactions concerning employee benefits and account support, ensuring efficient and effective resolution.
  • Documented customer interactions with accuracy to uphold compliance standards and enhance service quality.
  • Built trust and fostered customer relationships by providing clear explanations and tailored support.
  • Alight Solutions
  • Remote

Education

Bachelor of Arts - Psychology

Grand Canyon University
08-2014

Skills

  • Empathy
  • Problem Solving
  • Active Listening
  • Time Management
  • Conflict Resolution
  • Multitasking
  • Product Knowledge
  • Technical Proficiency
  • Patience
  • Skills: Communication Skills
  • Problem-Solving

Additional Information

I can provide professional references.

Timeline

Customer Support Representative

Chenega Corporation
11.2024 - 07.2026

Customer Representative

Everise
09.2023 - 01.2024

Customer Care Representative

Randstad USA
09.2021 - 02.2023

Bachelor of Arts - Psychology

Grand Canyon University
Patricia Denny