Patricia Denson
Miami,FL
Summary
Hardworking Case Manger focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Skilled team player with strong background in pressured environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Knowledgeable and experienced in coordinating care for substance abuse user and homeless individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
14
14
years of professional experience
Work History
Case Manager
Care Resource
Miami, Fl
01.2010 - 04.2015
- Developed, implemented, and communicated discharge plan, for over fifty clients including healthcare or community resource referrals
- Applied utilization criteria accurately to facilitate appropriate clinical resource management and reported utilization issues that may affect patient care
- Utilized available resources to effectively assess patients' clinical, psychological, and financial needs
- Worked with patients and families to support healthcare system navigation and coordinate care
- Promoted organization within community by giving talks, connecting with community members and solidifying partnerships
- Organized thorough records and produced timely reports detailing with activities of organization
- Explained participant eligibility, program requirements, and program benefits to potential clients
- Continuously evaluated community's needs to appropriately direct program's operations.
- Helped 0ver 50 clients receive appropriate, high-quality care with reasonable results
Peer Specialist
Care Resource
Miami, FL
01.2007 - 02.2015
- Assisted and guided 50 clients toward identification and achievement of specific goals defined by client and specified in Individual Treatment Plan (ITP)
- Work involved varieties of routine, standardized tasks that facilitate work performed by higher level providers
- Kept records current and detailed with information such as attendance
- Mentored at-risk individuals to improve behaviors and academic performance
- Befriended and supported individuals to improve total well-being
- Reported incidents such as disciplinary problems and inappropriate behavior to senior staff
- Monitored facilities to enforce rules, remove unauthorized individuals, and spot building issues needing attention.
- Collaborated with parents, school faculty and social workers to address problems and grow client success
- Extended outreach and marketing efforts to educate stakeholders in community about programs and services offered
- Used standardized assessments to evaluate abilities, interests and characteristics of different clients
Resident Care Aide
Chapman Partnership
Miami, FL
06.2010 - 07.2011
- Encourage cooperation as a way of promoting standards of competency, efficiency and accountability as carried out for duties in the Mission.
- Provided guests supportive assistance to maintain a safe, welcoming and clean environment and conducted scheduled room checks
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created environment where residents felt welcomed, comfortable, understood, esteemed and loved
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Remained alert to problems or health issues of clients and competently responded
- Monitored and assisted residents through individual service plans
- Investigated, documented and submitted information to Quality Department about special incidents, events and complaints
Education
Bachelor of Arts - Social Work 3.7 GPA
Barry University
Miami, FL06.2023
Associate of Arts - Pyschology
Miami Dade Wolfson Campus
Miami, FL06.2020
High School Diploma -
Atlantic University
Miami, FL01.2010
Skills
- Care coordination Patient needs assessment
- Utilization criteria Utilization management
- Community resources Discharge planning
- Generate reports Customer relations
- Collaboration Creative thinking
- Task prioritization Microsoft
- Excel Organization
- Client Advocacy
Timeline
Resident Care Aide
Chapman Partnership
06.2010 - 07.2011
Case Manager
Care Resource
01.2010 - 04.2015
Peer Specialist
Care Resource
01.2007 - 02.2015
Bachelor of Arts - Social Work 3.7 GPA
Barry University
Associate of Arts - Pyschology
Miami Dade Wolfson Campus
High School Diploma -
Atlantic University
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