Patricia Deras

SMF9: 2/2021-Current

• Receive packages returned by customers, open, (7 point inspection) inspect and verify reason for the return
• Accurately input data and record into company system before processing documentation to complete the customer's request for replacement item or refund;

SMF5: 11/2018-10/2020

• Processed incoming shipments upon package receipt by scanning boxes and envelopes to appropriate pallets
• Wrapped pallets in shrink wrap prior to staging
• Close and stage pallets for morning pick up
• Splitter
• Unload & load both inbound/outbound trucks
• Primed area for next shift

• Managed all incoming calls, texts, and emails
• Provided customers with detailed information on company products and services
• Assist in making reservations, refunds, membership, and sales.
• Identified customer issues with products or services, investigated causes, and initiated resolutions.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Coordinated timely responses to online customer communication and researched complex issues.

FUSE is a partnership between houses of worship, community groups, and non-profit organizations in Delaware County, PA (Non-Profit Organization).

• Administrative support, marketing, & event organizing

Worked in several industries during my tenor as a Virtual Assistant/Personal Assistant (Yoga/Fitness, Youth Program, Event Facility, Wine Industry, Women's Social Group, & Software Company).

• Virtual Administrative Support
• Conducted Research
• Expense Reporting:, & Open Air Software
• Event Planning Expert
• Travel Planning & Executing (domestic & international)
• Marketing (Mail Chimp/Constant Contact)
• Airbnb Property Management
• Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
• Executed travel arrangements by researching and booking flights and accommodations.
• Analyzed and compiled data to prepare comprehensive reports for management.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.
• Completed forms, reports, logs and records to quickly handle all documentation for client
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Liaised between clients and vendors and maintained effective lines of communication.

• Served as first point of contact, fielding and routing telephone calls, greeting visitors, and responding to client and vendor inquiries
• Efficiently scheduled appointments and promptly respond to inquiries
• Provided administrative support for the Senior Program Director & CSAP Staff
• Performed a wide-range of office functions such as key operator for office equipment (copiers, fax, postage machines), ordered general office supplies, sorted and distributed incoming and outgoing mail, processed check requests, purchase orders, travel reimbursements and invoices
• Managed and coordinated on-site conference room(s) calendar, reserved space, set-up/troubleshooting basic AV needs, catering requests and clean-up
• Acclimated new CSAP employees to Wested administrative polices & procedures
• Provided leadership and support to AA staff; served as a resource to all staff
• Coordinated and processed all consultant contracts and travel
• Created & maintained electronic tracking system for consultant contracts
• Managed, designed, and effectively implemented self-sustaining events by coordinating all logistical aspects of client and internal statewide/local trainings and conferences, including serving as logistical point of contact
• Negotiated all vendor contracts and managed all aspects of event execution, including meeting space, room set- up, catering, AV equipment, signage, travel arrangements, and lodging agreements
• Contributed to the planning of event budgets; managed event participant registration, payment databases and technology needs for events by complying with applicable state/ federal and
• Wested policies and regulations
• Managed materials production for events using a system for tracking and managing event and deliverables from initial planning phase through on-site implementation from staff, consultants, partners & clients

• Served as first point of contact, fielding and routing telephone calls, greeting visitors, and responding to client and vendor inquiries