Patricia DeSerio
Summary
Results-driven professional seeking position as catering event sales planner. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
16
16
years of professional experience
Work History
Senior Mortgage Loan Processor
Fidelity First Home Mortgage Company
Annapolis, Maryland
02.2021 - 06.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA, VA, USDA, Reverse and Conventional loans.
- Completed denial and cancellation procedures on applicable files.
- Coordinated closing process with attorneys, title companies and government clerks.
- Evaluated approvals against established bank and government lending standards.
- Oversaw file input in mortgage software and grant-specific software.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Conducted pre-funding and funding activities for over 40 monthly applications.
Business Development Manager
The Hertrich Family Of Automobile Dealerships
Easton, MD
04.2019 - 02.2021
- Reached out to potential customers via telephone, email and in-person inquiries.
- Worked with existing customers to increase purchases of products and services.
- Performed research to uncover potential target areas, markets and industries.
- Collected data and performed customer needs analysis.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Prospected 1,000's new weekly leads using cold calling, site visits and customer referrals.
- Supported marketing teams, creating, deploying and optimizing campaigns for auto clients.
- Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
- Grew sales numbers by $150,000.00 through skilled sales support for new and existing customers.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Developed new business by networking with prospects and valuable customers at dealership and local events.
- Applied strategic negotiation and sales closing skills to bring in 200 new accounts over monthly.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Kept meticulous client notes in CDK customer relationship management application.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Internet Sales Manager
Koon's Ford Of Annapolis
Annapolis, MD
03.2018 - 04.2019
- Responded to internet inquiries and phone calls in timely matter.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Kept detailed records of sales and contracts.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Acted as first point of contact for Koon's Ford.
- Trained sales staff on company procedures and salesmanship.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Hired, supervised and coached 19 employees on sales strategies to optimize performance.
- Trained 3-4 new sales representatives on sales strategies and processes to reduce process gaps.
- Maintained up-to-date knowledge of Ford and Lincoln auto line up and performed competitor analysis.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Sold products by developing relationships with network of auto professionals.
- Held one-on-one meetings with Sales Associates to identify selling hurdles and offered insight into best remedy.
- Set weekly goals for 19 inside sales representatives.
- Created lists of potential customers based on regional markets and assigned sales tasks to team of 19 employees.
- Streamlined crm procedures and calls, emails, texts and video tasks by implementing Reynolds & Reynolds CRM.
Senior Mortgage Loan Officer
Patriot Mortgage, Corp
Laurel, MD
03.2014 - 03.2018
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Developed prospects for new loans by conducting 500 cold calls weekly.
- Proactively identified solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy to understand language.
- Monitored pipelines to track and log status of loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Licensed Mortgage Loan Officer
Hancock Mortgage Partners, LLC
Nottingham, Maryland
03.2011 - 03.2014
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Business Owner/Operator
American Dream Mortgage, LLC
Annapolis, MD
03.2006 - 03.2011
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Provided outstanding coaching to employees to boost productivity.
- Learned and remained updated on statutory requirements and regulations.
- Optimized team hiring, training and performance.
Education
State of Maryland Mortgage License, NMLS #971238
Associate of Science - Business Management
Anne Arundel Community College
Arnold, MD05.2011
Microsoft Certified Systems Engineer -
Tesst Advance Training Center
Beltsville, MD05.1998
Skills
- Professional Correspondence
- Detail Orientation
- Active Learning
- Professional Relationships
- Revenue Growth
- Customer Needs Assessments
- Guest Services
- Sales Strategies
- Multimedia Presentations
- Goal Attainment
- Customer Experience
- Team Goals
- Performance Goals
- Service Quality
Timeline
Senior Mortgage Loan Processor
Fidelity First Home Mortgage Company
02.2021 - 06.2022
Business Development Manager
The Hertrich Family Of Automobile Dealerships
04.2019 - 02.2021
Internet Sales Manager
Koon's Ford Of Annapolis
03.2018 - 04.2019
Senior Mortgage Loan Officer
Patriot Mortgage, Corp
03.2014 - 03.2018
Licensed Mortgage Loan Officer
Hancock Mortgage Partners, LLC
03.2011 - 03.2014
Business Owner/Operator
American Dream Mortgage, LLC
03.2006 - 03.2011
State of Maryland Mortgage License, NMLS #971238
Associate of Science - Business Management
Anne Arundel Community College
Microsoft Certified Systems Engineer -
Tesst Advance Training Center
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