Patricia Desrosiers
Bristol,CT
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets.
Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Adept at driving revenue growth by 35% with proactive, hands-on management style. Ready to apply knowledge and experience to promote sales and drive revenue.
Overview
7
7
years of professional experience
Work History
Store Manager
Showcase
01.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by 35% and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Service Manager
Five Below
01.2022 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Area District Sales Manager
2020 Communications
01.2020 - 12.2022
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Prepared sales presentations for clients showing success and credibility of products.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Collaborated with clients and distributors to create and promote new products.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Achieve 35% of sales target by developing integrated advertising and marketing programs.
Customer Service Manager
Walmart
02.2017 - 10.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Developed and offered unique discount options to drive interest in new product lines.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Generated customer satisfaction surveys to analyze results into action plans.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
Education
Associate of Arts - Business Administration
Post University
Waterbury, CT2023
Business Administration
Naugatuck Valley Community College
Waterbury, CT2022
Skills
- Recruiting and hiring Operations
- Policy and procedures adherence
- Customer Consultations
- Customer Service Process Improvement
- Shipping and Receiving Oversight
- Salesforce Software
- Profitability Assessments
- Store Management
- Sales Statistics Analysis
- Account and Territory Management
- Staff Management
- Shrink Minimization
- Inventory Tracking and Management
Timeline
Store Manager
Showcase
01.2023 - Current
Customer Service Manager
Five Below
01.2022 - 12.2023
Area District Sales Manager
2020 Communications
01.2020 - 12.2022
Customer Service Manager
Walmart
02.2017 - 10.2020
Associate of Arts - Business Administration
Post University
Business Administration
Naugatuck Valley Community College
Similar Profiles
Yasser FaridYasser Farid
Sales Associate, Key Holder at ShowcaseSales Associate, Key Holder at Showcase
MIGUEL HERNANDEZMIGUEL HERNANDEZ
Sales Associate at showcaseSales Associate at showcase
Paul TwarowskiPaul Twarowski
Assistant Manager at ShowcaseAssistant Manager at Showcase
Wayne LaiWayne Lai
Store Associate at ShowcaseStore Associate at Showcase
Allaysia C. VarnadoAllaysia C. Varnado
Student Accounts Advocate at Post UniversityStudent Accounts Advocate at Post University