PATRICIA DEVALCOURT
Slidell,LA
Summary
Knowledgeable and dedicated Customer Service professional with extensive experience in the Insurance industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Gifted in working with stressed, confused, and upset individuals Accommodating Customer Service with 35 years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications, [Software]. Highly motivated and driven to achieve set goals and targets.
Overview
35
35
years of professional experience
Work History
Senior Customer Representative
Allstate Insurance
12.2022 - 03.2024
- I worked on the Service Team as a License agent
- My duties included assisting clients with all of their insurance policies
- Helped the clients understand the importance of their knowledge of their policies
- I always let the clients know it was my pleasure to help them
- I handled all claims reporting & all claim problems
- I let the insured know I was there for them
- I handled all the emails, phone calls, and payments.
Senior Customer Representative
Allstate
05.2022 - 10.2022
- Delivered an exceptional level of service
- Handled challenging situations with ease
- Oversaw daily operations to ensure high levels of productivity
- Resolved problems always interested in our client's needs & recommended changes that needed to be made to protect their assets.
Senior Customer Service Representative
State Farm
01.2022 - 05.2022
- I was the front Licensed agent who welcomed all of our customer's needs Answered all incoming calls Handled all payments, and made all company deposits
- Handled all cancellations
- Assisted all agents with their calls & served their customers as needed
- Explained coverages as needed.
Senior Client Service Representative
Allstate Insurance Co
06.2021 - 12.2021
- Delivered exceptional level of service
- Handled challenging situations with ease
- Oversaw daily operations to ensure high levels of productivity
- Resolved problems always interested in our client's needs & recommended changes that needed to be made to protect their assets.
Senior Client Service Representative
Allstate insurance
06.2020 - 06.2021
- Managed a large volume of clients every day with a positive attitude and focus on customer satisfaction
- Handled all incoming calls & emails Resolved concerns with products or services to help with retention
- Cultivated long-lasting client relationships based on trust and a solid understanding of client's needs
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Recommended products to customers, thoroughly explaining details
- Sought ways to improve processes and services provided
- Handled & Resolved Claims issues over the phone with customers daily, Contacted clients to verify account information and maintain accuracy.
Senior Customer Service Representative
Allstate Insurance Co.
08.1989 - 02.2020
- Extensive experience in Insurance Business as a Customer Service Representative
- Answered all phone calls & emails
- Handled all claims from the beginning until the end
- Handled all their needs such as payments, taking care of all their coverages on all of their products, I'd advised them when their coverages weren't adequate for their exposures
- Engaged clients in person and over the phone to answer questions and address complaints
- Researched and rapidly resolved client conflicts to maintain key accounts Informed customers of product, price, and policy changes to educate on issues and resolve concerns.
Education
High School Diploma -
Andrew Jackson High School
05.1968
Skills
- Complaint Handling
- Call center experience
- Email Etiquette
- Customer Education
- Account updating
- Paperwork Processing
- Complaint resolution
- Product Knowledge
- Customer Relations
Additional Information
In 1991, I became a Licensed Agent with the State of Louisiana, In 2022 I also became a Mississippi Agent.
Professional Highlights
Extensive experience in Insurance Business as a Customer Service Representative. At the same time, working for Allstate's local agencies. Our team maintained Customer Retention of 85% to 89% while working with over 5,000 accounts.
Timeline
Senior Customer Representative
Allstate Insurance
12.2022 - 03.2024
Senior Customer Representative
Allstate
05.2022 - 10.2022
Senior Customer Service Representative
State Farm
01.2022 - 05.2022
Senior Client Service Representative
Allstate Insurance Co
06.2021 - 12.2021
Senior Client Service Representative
Allstate insurance
06.2020 - 06.2021
Senior Customer Service Representative
Allstate Insurance Co.
08.1989 - 02.2020
High School Diploma -
Andrew Jackson High School
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