Patricia Diaz
Riverside,CA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams. Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
Palo Alto Urgent Care
Los Gatos, CA
08.2024 - 09.2025
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Responded to patient callbacks and phone-in prescription refill requests.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Handled general office duties to support administrative staff during peak hours.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Senior Administrator
New Discovery Residential Services Inc
Highland, CA
11.2004 - 06.2019
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Utilized strong leadership and administrative abilities to maintain smooth office operations.
- Ensured compliance with organizational regulations and external laws and regulations.
- Coordinated document movements, checked accuracy and maintained compliance with standard requirements.
Education
Medical Assistant - Medical Technology
The Institute of Business Technology
Santa Clara, CA03-2025
High School Diploma -
Tranquillity High School
Tranquillity, CA06-1995
Skills
- Check-in coordination
- Medical office administration
- Intake control
- Phlebotomy
- Patient-focused care
- Stocking supplies
- Vitals
- Blood Pressure
- Injections
- wound care
- Ekgs
- Urinalysis
Certification
- Certified Medical Assistant (CMA)
- Basic Life Support (BLS) 03-07-26
- CPR and First Aid Certified 03-07-26
- Administrators License (ARF)
Languages
English
Professional
Spanish
Professional
Timeline
Medical Assistant
Palo Alto Urgent Care
08.2024 - 09.2025
Senior Administrator
New Discovery Residential Services Inc
11.2004 - 06.2019
Medical Assistant - Medical Technology
The Institute of Business Technology
High School Diploma -
Tranquillity High School
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