PATRICIA DIAZ
Queens,NY
Summary
Dependable customer service with over 30 years of experience in payroll administration and law enforcement. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
34
34
years of professional experience
Work History
Customer service agent – Hostess – Bag agent
Delta Airlines
11.2018 - Current
- Improved customer service wait times to mitigate complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Returned customer calls in established turnaround time to meet company objectives.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Police Officer
New York City
04.1990 - 11.2010
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Drove with precision and speed to follow and reach suspects in traffic chases.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Pursued fleeing suspects on foot and in varying terrain.
Election Pole Worker
New York State Board of Elections
- Instructed voters to properly use voting machines and responded to inquiries and concerns.
- Asked questions to obtain voter's name, address and age.
- Maintained front desk to provide positive first impression.
- Closed polling location at end of voting period to calculate and organize final amount of votes.
- Participated in credit and collections activities.
Education
Legal studies
English
John Jay College
12.1990
New York City Technical College
12.1984
Skills
- Payroll clerk
- De-escalation Techniques
- Creative writing
- Data Entry
- Customer Service
- Transaction Processing
- Building Customer Trust and Loyalty
- Creative Problem Solving
Timeline
Customer service agent – Hostess – Bag agent
Delta Airlines
11.2018 - Current
Police Officer
New York City
04.1990 - 11.2010
Election Pole Worker
New York State Board of Elections
Legal studies
English
John Jay College
New York City Technical College
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