Hi, I’m
Patricia Diaz
Albuquerque,NM
Summary
Dynamic professional with a proven track record at Atrium Hospitality/Embassy Suites, enhancing team productivity and guest satisfaction through exceptional leadership and customer service skills. Expert in process improvement and workplace safety, achieving significant efficiency gains. Skilled in fostering teamwork and collaboration, adept at problem-solving and quality control.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
3
years of professional experience
Work History
Whole Foods 365
E=commerce Team Member
11.2024 - Current
Job overview
- Assisted customers with locating products, enhancing overall shopping experience.
- Maintained cleanliness of work area to ensure safety and organization.
- Collaborated with team members to achieve daily sales targets.
- Stocked shelves efficiently to ensure product availability.
- Improved customer satisfaction by resolving complaints promptly.
- Assisted with inventory management, contributing to reduced stock discrepancies.
- Enhanced team productivity by coordinating tasks effectively.
- Communicated with management to address operational needs and challenges.
- Developed strong customer relationships through attentive service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Townplace Suites Marriott
Front Desk Night Auditor
07.2024 - 11.2024
Job overview
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Documented accounts and logs throughout shift to keep up with requirements.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Reviewed checklist on daily basis and planned shift accordingly.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Balanced hotel accounts and resolved discrepancies.
- Participated in ongoing training sessions related to hospitality best practices for continued professional growth and development.
- Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
- Monitored facility security for guest and personnel safety.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Atrium Hospitality/Embsassy Suites
Housekeeper/Housekeeping Room Attendant
07.2023 - 03.2024
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Rotated linens in storerooms and replenished when supplies ran low.
Atrium Hospitality/Embassy Suites
Laundry Supervisor
07.2022 - 03.2024
Job overview
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Increased team productivity through effective delegation and supervision of tasks.
- Improved laundry efficiency by implementing new sorting and folding techniques.
- Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
- Conducted regular inspections of laundry facilities, ensuring cleanliness and compliance with safety regulations.
- Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
- Managed laundry sorting, washing, drying, and ironing.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Monitored staff performance and provided feedback to drive productivity.
- Established and enforced safety protocols and guidelines for staff.
Education
University of New Mexico Valencia Campus,Los Lunas, NM
Associate of Arts from Elementary Education
05-2000
Los Lunas High SchoolLos Lunas, NM
High School Diploma
05-1996
Skills
- Team collaboration
- Customer interaction
- Problem solving
- Time management
- Quality control
- Workplace safety
- Communication skills
- Adaptability
- Attention to detail
- Initiative
- Task prioritization
- Conflict resolution
- Point of sale
- Service excellence
- Team leadership
- Customer service
- Positive attitude
- Problem-solving
- Clear communication
- Following instructions
- Cleaning
- Flexible schedule
- FLUENT IN Spanish
Languages
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursTimeline
E=commerce Team Member
Whole Foods 365
11.2024 - Current
Front Desk Night Auditor
Townplace Suites Marriott
07.2024 - 11.2024
Housekeeper/Housekeeping Room Attendant
Atrium Hospitality/Embsassy Suites
07.2023 - 03.2024
Laundry Supervisor
Atrium Hospitality/Embassy Suites
07.2022 - 03.2024
University of New Mexico Valencia Campus,
Associate of Arts from Elementary Education
Los Lunas High School
High School Diploma
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