PATRICIA DIAZ
houston
Summary
Efficient administrative team member skilled at boosting team productivity and performance. Meet business demands with exceptional clerical support and organizational abilities. Process payments, organize documents and maintain files to keep group on-task. Diligent housekeeping professional diligent in keeping personal spaces clean and organized. Handles continuous workloads by effectively managing time and schedules. Replenishes supplies, washes laundry, and fully cleans floors, windows, and other surfaces to maximize client satisfaction.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
11
11
years of professional experience
Work History
Operations Manager
Gotcha Pest Control
06.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Collaborated with other departments to develop integrated pest management plans for clients.
- Directed a team of pest control technicians, providing training and supervision for optimal performance.
- Enhanced customer satisfaction by promptly addressing and resolving pest issues in residential and commercial properties.
- Reduced callbacks and increased service quality with thorough inspections and consistent followups.
Office Assistant
Paul Davis Of Galleria
08.2021 - Current
- Helped project managers coordinate resources and paperwork necessary to complete assignments
- Managed high volume of data input with near-perfect accuracy
- Managed multi-line telephone system to answer questions, route calls, and take messages
- Greeted visitors at front desk, answered questions, and directed guests to specific office personnel
- Prepared professional business correspondence, including letters, invoices, and basic contract language
Head Housekeeper
Self-Employed
09.2014 - Current
- Trained housekeeping personnel in safety operations for equipment and cleaning supplies
- Achieved deadline demands by preparing team schedules and delegating assignments
- Maintained strong team performance by orienting staff to department rules, policies, and procedures
- Minimized infection and cross-contamination risks with proper sanitizing techniques
- Removed soiled sheets and towels to replace with fresh items
- Kept bathrooms clean with regular wipedowns, trash collection, and supply restocking
Demolition Crew Member
Royal Masters
10.2018 - 03.2019
- Contributed to successful remediation projects to remove hazardous materials
- Removed interior walls and floors to prepare for renovations or demolitions
- Removed junk from customer's properties and abandoned locations
- Helped with projects restoring damaged properties to livable state
Administrative Assistant
Motors Express
08.2014 - 09.2016
- Distributed invoices, updated accounts, and entered new information into customer relationship management system
- Stored office supplies and kept meticulous inventory
- Stayed on top of tracking procedures by updating databases and spreadsheets
- Handled communications between staff and customers
Education
High School Diploma -
Spring Woods High School
06-2015
Skills
- Presentation development
- Strong communication
- Call handling
- Customer communication
- Contract preparation
- Invoice processing
- Problem-solving
- Team leadership
- Customer service
Languages
English
Full Professional
Timeline
Operations Manager
Gotcha Pest Control
06.2022 - Current
Office Assistant
Paul Davis Of Galleria
08.2021 - Current
Demolition Crew Member
Royal Masters
10.2018 - 03.2019
Head Housekeeper
Self-Employed
09.2014 - Current
Administrative Assistant
Motors Express
08.2014 - 09.2016
High School Diploma -
Spring Woods High School
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