Patricia Diaz
West Palm Beach,FL
Summary
Detail-oriented, efficient and organized professional with more than 10 years experience in sales and customer service. Possess strong analytical and problem solving skills. Highly trustworthy and ethical. Very effective at multi-tasking and managing time. Enthusiastic up-seller, devoted to give every costumer a memorable experience. Team worker.
Overview
14
14
years of professional experience
Work History
Sales Associate
Greenway Kia West Palm Beach
06.2024 - 03.2025
- Built relationships with customers to encourage repeat business.
- Provided personalized assistance to clients, offering guidance on vehicle features, options, and customization.
- Exceeded monthly sales targets and consistently ranking as one of the 5 top performer at the dealership.
- Cultivated and maintained strong relationships with affluent clientele.
- Assisted customers in selecting and purchasing pre-owned vehicles, demonstrating product knowledge and exceptional customer service
- Negotiated favorable deals and financing options to meet customer needs and maximize dealership profitably
- Utilized CRM Automotive software to manage customer interactions, track leads, and follow up on inquiries
Server
Al pan Pan bakery
01.2022 - 04.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Bulla Gastrobar
02.2014 - 11.2017
- Take orders and serve food.
- Communicate with customers to resolve complaints and take action to correct any problem.
- Check with customers to ensure they are enjoying their time.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
El Meson de la Cava
10.2011 - 02.2014
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Sales associate and Customer service
Habana 1950 Antique Store
06.2011 - 10.2011
- Welcoming customers to the store and provide excellent customer service.
- Maintain in-stock and presentable condition assigned areas
- Build productive trust relationships with customers
- Provide accurate information about products, prices and services.
- Comply with inventory control procedures.
Education
Associate of Arts - Art History
Miami Dade College
Miami, FL01-2016
Bachelor of Arts - Art History
Universidad De La Habana
Habana, Cuba08-2010
Skills
- Bilingual
- Good communication and interpersonal skills
- Proficient in CRM
- Professional Appearance
- Effective customer upselling
- Sales expertise
- Strong Work Ethic
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Greenway Kia West Palm Beach
06.2024 - 03.2025
Server
Al pan Pan bakery
01.2022 - 04.2024
Server
Bulla Gastrobar
02.2014 - 11.2017
Server
El Meson de la Cava
10.2011 - 02.2014
Sales associate and Customer service
Habana 1950 Antique Store
06.2011 - 10.2011
Associate of Arts - Art History
Miami Dade College
Bachelor of Arts - Art History
Universidad De La Habana
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