Patricia Dickerson
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Gerber Collision & Glass
11.2021 - Current
- Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.
- Ensure insurance partners and customers are supported in a timely and professional manner.
- Coordinate communications between customers and Estimatics team.
- Proficiency with CCC One and Mitchell Estimating Systems.
- Familiar with various insurance direct repair guidelines.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Specialist
Personal Creations
04.2019 - 06.2020
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Responded to customer inquiries via phone, email and web-based platforms.
- Accurately tracked and recorded customer interactions in CRM platform.
- Assisted in training new employees and participated in cross-training with other departments.
Assistant Store Manager
SUBWAY®Restaurants
02.2018 - 03.2019
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Office Manager
My Chicago Moving
09.2016 - 05.2018
- Completing background checks, employment verifications, and I-9 tracking.
- Filing papers and documents into appropriate employee files.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored customer service trends and provided insights to management team for further improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Bowen High School
Chicago, IL09-1999
Skills
- Skilled Collaborator
- Help Desk Support
- Escalation Management
- Solutions Oriented Professional
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Customer Service Representative
Gerber Collision & Glass
11.2021 - Current
Customer Specialist
Personal Creations
04.2019 - 06.2020
Assistant Store Manager
SUBWAY®Restaurants
02.2018 - 03.2019
Office Manager
My Chicago Moving
09.2016 - 05.2018
High School Diploma -
Bowen High School
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