Patricia Dickinson
Mantua
Summary
Professional in financial sector, bringing valuable experience in client relationship management and financial analysis. Recognized for collaborative approach and reliability in dynamic environments. Known for leveraging analytical skills and attention to detail to drive results and support team objectives.
Overview
23
23
years of professional experience
Work History
Banker
Citizens Bank
2025.01 - 2026.01
- Customer engagement and relationship building.
- Financial guidance and solutions.
- Go above and beyond for customers to strengthen and retain long-term relationships.
- Partner with Wealth Management, Mortgage, and Business Banking teams to support.
Branch Banker/Universal Banker
PNC Bank
2019.01 - 2021.01
- Understand customer needs and recommend appropriate banking solutions.
- Promote and sell bank products and identify opportunistic deepen customer relationships.
- Build long term relationships to increase customer loyalty.
Universal Personal Banker
Citizens Bank
2017.01 - 2019.01
- Engage with customers to develop a positive customer experience.
- Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save.
- Go above and beyond for customers to strengthen and retain long-term relationships.
- Serve as a financial liaison to customers while providing outstanding customer service. Open new account and perform teller transactions to meet the needs of the customers.
Accounting Specialist
ACCU Staffing Services
2015.01 - 2017.01
- Direct day-to-day financial operations within a quickly moving environment with concentration on increasing productivity and efficiency levels
- Play a lead role in processing payments quickly and accurately, enter general ledger entries for various accounts, and maintain a complex accounting database
- Develop comprehensive financial reports for members of management, reduce assigned account delinquency, and implement streamlined processes related to the collection process
Assistant Project Manager/Assistant to VP of Operations
Maicom, Inc
2014.01 - 2015.01
- Coordinated administrative operations within the organization which included supporting the VP of Operations in addition to assisting with large-scale projects
- Created detailed financial reports which included schedule of values and billing, monitored both staff and vendor security access, and managed project deadlines
- Led document management functions for all work locations while simultaneously ensuring compliance with internal standard operating procedures
Central Office Administrative Assistant
Glassboro School District
2013.01 - 2014.01
- Assisted with all Central Office staff members with clerical duties, filing, paperwork, assignments and various projects
- Provided clerical support for the Director of Curriculum while maintaining a high degree of confidentiality, which may include student services
- Participated in staff recruitment and selection processes
- Composed correspondences as directed by the Director of Curriculum and other Administrators as needed
- Process student and faculty applications, as well as updating student records
Instructional Aide/Paraprofessional/Secretary
Glassboro School District
2011.01 - 2013.01
- Assisted with general administrative operations and responsibilities
- Updated student databases routinely
- Directly assisted classroom teacher
- Provided one-on-one assistance to student with learning disabilities
Head Teller/Assistant Manager/Customer Service Representative
Columbia Bank
2003.01 - 2009.01
- Held several managerial and operational roles within a retail banking environment which included overseeing daily branch operations
- Supervise a team of 8 staff members which requires providing individualized coaching, handling employee relations issues, and providing performance evaluations
- Analyzed/processed customer account transactions, maintained regulatory compliance, and assisted in coordinating group training.
Education
High School Diploma -
Deptford Township High School
Deptford, NJ1983-06
Skills
- Financial Management
- Strategy Development
- Operations Management
- Coaching/Training
- Staff Management
- Budget Management
- Customer Service
- Retail Banking Industry
- Team Leadership
- Financial Analysis
- Complex Problem Solving
- Building Relationships
- Customer service
- Cash handling and Management
- Analytical thinking
Timeline
Banker
Citizens Bank
2025.01 - 2026.01
Branch Banker/Universal Banker
PNC Bank
2019.01 - 2021.01
Universal Personal Banker
Citizens Bank
2017.01 - 2019.01
Accounting Specialist
ACCU Staffing Services
2015.01 - 2017.01
Assistant Project Manager/Assistant to VP of Operations
Maicom, Inc
2014.01 - 2015.01
Central Office Administrative Assistant
Glassboro School District
2013.01 - 2014.01
Instructional Aide/Paraprofessional/Secretary
Glassboro School District
2011.01 - 2013.01
Head Teller/Assistant Manager/Customer Service Representative
Columbia Bank
2003.01 - 2009.01
High School Diploma -
Deptford Township High School