Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Patricia DiFusco

Tucson,AZ

Summary

I am an energetic Professional with top-notch relationship-building skills as well as sales and money-handling abilities. I am capable of multitasking smoothly to handle customers and staff needs. I'm reliable in maintaining accurate balances and accounting for receivables and payables. I am a team player with a positive attitude. I believe success can be achieved by staying focused and on course. I've been on the corporate side and humbled by the care giving side of my work experience. I am happy and grateful to have experienced them both.

Overview

37
37
years of professional experience

Work History

Certified Care Giver / Licensed Nursing Assistant

Care Unlimited
07.2021 - Current
  • Complete activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
  • Document patient information and care activities in electronic health record
  • Document vital signs, administer both oral and intramuscular medications that are ( Other than Opioids ) ordered by Medical Dr.'s or Practitioners
  • Facilitate personal hygiene management, feeding and ambulation
  • Help patients complete range of motion exercises to prevent loss of function during care
  • Provide care to patients throughout lifespan with consideration of aging processes, human development stages and culture
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Office Manager

Robert's Heating & Cooling LLC
02.2015 - 03.2021
  • Developed and maintained successful relationships with vendors, suppliers and contractors
  • Maintained computer and physical filing systems
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Coached new hires on company processes while managing employees to achieve maximum production
  • Controlled finances to lower costs and keep business operating within budget
  • Evaluated employee records and productivity and submitted evaluation reports
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Established team priorities, maintained schedules and monitored performance
  • Handled daily cash-flow, balancing and accounting for daily incoming cash turned in daily by service technicians and customers purchasing supplies directly from company
  • Collected and accounted for deposits from customers for large purchases of equipment and installations provided by the company
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
  • Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
  • Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
  • Processed various payment methods accurately while maintaining confidentiality of customer information.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.

Licensed Real Estate Agent

Concept 100 Real Estate
03.2012 - 02.2015
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
  • Compared recently sold area properties to determine competitive market prices
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings
  • Advised and informed prospective clients on current market activities and conditions
  • Negotiated, facilitated, and managed real estate transactions
  • Maintained connections with clients to encourage repeat business and referrals
  • Advertised client properties through websites, social media, and real estate guides
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.

Licensed Realtor

Coldwell Banker
01.2007 - 10.2010
  • Compared recently sold area properties to determine competitive market prices
  • Promoted sales of properties through advertisements, open houses and online advertising platforms
  • Arranged for inspections and surveys of sold properties
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
  • Wrote listings detailing and professionally highlighting property features to increase sales chances
  • Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
  • Advised and informed prospective clients on current market activities and conditions
  • Collaborated with clients to learn and determine real estate needs
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
  • Negotiated contracts with buyers and sellers to maximize customer savings
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.

Office Administrator

Pueblo Heating & Cooling, Inc.
08.1986 - 06.2006
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
  • Reconciled account files and produced monthly reports
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments
  • Managed and properly accounted for petty cash issued to facilitate general office activities
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Processed various cash, credit card payment methods accurately while maintaining confidentiality of customer information.
  • Balanced cash drawer at the end of each work day ensuring accuracy and accountability.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.

Education

No Degree - General Studies

Glendale Community College

No Degree - Business Education And Political Science

Pima Community College

High School Diploma -

Trevore G Browne High

Realtor License - Real Estate

Hogan School of Real Estate
Tucson, Az

Licensed With Az Board Of Nursing - Certified Nursing Assistant Bridged Coorse

CareGiver Institute
Tucson, Az

Skills

  • Payment Processing
  • Customer Service
  • Daily Reporting
  • Cash Handling and Management
  • Customer Relations
  • Records Maintenance
  • Time Management Skills
  • Sales Negotiation
  • Contract Negotiation
  • Organizational skills
  • Sales Leadership
  • Problem-Solving
  • Multi Tasking Abilities
  • Dependable and Reliable
  • Spanish Fluency

Languages

Spanish
English

Timeline

Certified Care Giver / Licensed Nursing Assistant

Care Unlimited
07.2021 - Current

Office Manager

Robert's Heating & Cooling LLC
02.2015 - 03.2021

Licensed Real Estate Agent

Concept 100 Real Estate
03.2012 - 02.2015

Licensed Realtor

Coldwell Banker
01.2007 - 10.2010

Office Administrator

Pueblo Heating & Cooling, Inc.
08.1986 - 06.2006

No Degree - General Studies

Glendale Community College

No Degree - Business Education And Political Science

Pima Community College

High School Diploma -

Trevore G Browne High

Realtor License - Real Estate

Hogan School of Real Estate

Licensed With Az Board Of Nursing - Certified Nursing Assistant Bridged Coorse

CareGiver Institute

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Patricia DiFusco