Summary
Overview
Work History
Education
Skills
Timeline
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PATRICIA DIGAN

New Milford,NJ

Summary

Seasoned Human Resources Professional with over 20 years of relevant operational and strategic experience helping companies drive business objectives. Regarded with excellent communication, influential skills and a keen ability to build successful relationships drawing people together in support of ideas and policies. Proven track record of HR expertise and partnership to business leaders, identifying and creating solutions for all people issues including recruiting, compensation, engagement, employee relations, performance management, and talent acquisition/development. Proficient in handling payroll and overseeing all HR operational functions.

Overview

34
34
years of professional experience

Work History

Director Human Resources

Midas Chain Inc.
10.2019 - Current
  • Developed and implemented HR blueprint to position company for growth and advised President on developing people strategy to support business
  • Responsible for implementation of new payroll/HR Information System & 401K Profit Sharing Plan record keeper and compensation benchmarking analysis
  • Assessed all existing procedures and implemented structured hiring procedures, implemented changes to improve benefit, paid time off and compensation plans
  • Directed and implemented all workplace modifications during COVID-19 pandemic and adjusted processes accordingly to remain compliant and to provide safe work environment
  • Managed furloughs and return to work processes while managing FFCRA leave requests
  • Completed reporting and filings for FFCRA Tax Credit, PPP Loan and ERTC under CARES Act
  • Realized 90% employee return to work rate, by keeping workplace safety employee confidence levels at maximum
  • Selected, interviewed and tracked potential candidates at all levels, negotiated salaries and benefits and performed reference checks keeping cost per hire under $6K. Directed hiring and onboarding programs for new employees.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
  • Influenced leadership to develop a corporate mission statement & core values and completed the initiative

Senior Sales Director

Mary Kay Inc.
01.2006 - Current
    • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
    • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
    • Connected with prospects through trade shows, cold calling and local-area networking.
    • Managed team of 50+ sales representatives, providing guidance, coaching and support.
    • Achieved sales goals and service targets by cultivating and securing new customer relationships.
    • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
    • Organized promotional events and interacted with community to increase sales volume.

VP Human Resources

Infocrossing/WiPro
01.1998 - 01.2006
  • Established and led Human Resources function and grew function staff of 5 professionals in accordance with company growth
  • Act as leadership consultant, team member champion, and change agent for organization that grew from 300-800 employees via corporate acquisition
  • Supported designated departments by driving HR initiatives to increase organizational effectiveness and business performance including recruiting, on/off boarding, employee relations and recognition programs
  • Spearheaded process improvement by analyzing current process standards and metrics for multiple reorganizations and subsequent staff reductions in multiple data center locations across U.S.
  • Aligned newly acquired companies collaborating with HR professionals at such companies with no adverse impact
  • Successfully led early stages of talent management initiatives at company by creating trusting relationships with Infocrossing C-Level, Senior Management and employees of all levels at organization
  • Initiated new on-boarding/off-boarding procedures and collaborated with Headquarters' HRBPs of newly acquired companies to create alignment
  • Obtained buy-in on all proposals for streamlining benefit plan modifications, HRIS system implementation and Policy and Procedure process improvements and influenced decision makers
  • Created and directed multiple presentations to senior management highlighting HR programs/benefits as part of due diligence M&A process
  • Provided compensation analyses for technical positions to ensure comparable pay between parent and acquired organizations.

Human Resources Business Partner

Reuters America Inc.
01.1990 - 01.1998
  • Provided HR generalist support to leadership and employees of multiple business units, including Sales, Technical Support and News & Information Media
  • Supported designated departments by driving HR initiatives to increase organizational effectiveness and business performance including recruiting, on/off boarding, sales commission plans, employee relations and recognition programs
  • Processed and managed H1-B visas and expatriate programs for over 40 expats from Technical, News & Editorial divisions
  • Conducted and documented employee investigations for performance/complaints and coordinated efforts with employee union representatives of NewsGuild of NY
  • Managed multiple workers compensation cases for repetitive strain (RSI) injuries
  • Spearheaded process improvement by analyzing current process standards and metrics for multiple reorganizations and subsequent staff reductions in multiple data center locations across U.S

Education

Bachelor of Science - Industrial Relations

Rider University
Lawrenceville, NJ

Skills

  • Microsoft Suite
  • ADP WFN
  • Internal communications
  • Cross-functional collaboration
  • Retention strategies
  • HR analytics
  • Employee Relations
  • Process Improvements

Timeline

Director Human Resources

Midas Chain Inc.
10.2019 - Current

Senior Sales Director

Mary Kay Inc.
01.2006 - Current

VP Human Resources

Infocrossing/WiPro
01.1998 - 01.2006

Human Resources Business Partner

Reuters America Inc.
01.1990 - 01.1998

Bachelor of Science - Industrial Relations

Rider University

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PATRICIA DIGAN