Patricia Dillard
Montgomery,AL
Summary
Adept at HIPAA compliance and payment reconciliation, I significantly enhanced payment efficiency at Benchmark, showcasing strong problem-solving abilities and team collaboration. My expertise in medical billing and attention to detail led to a notable reduction in manual errors and proactive resolution of payer denials, driving continuous improvements in payment processes.
Worked remotely from home for the past 4 years
Overview
24
24
years of professional experience
Work History
Payment Posting Specialist
Allied Dental/ProSmile/Smart Arches Dental
Toms River, New Jersey
08.2015 - 11.2024
- Maintained strict compliance with HIPAA, CMS, and payer-specific guidelines during payment posting activities.
- Identified trends in payer denials and collaborated with other departments to resolve recurring issues proactively.
- Identified trends in payer denials and collaborated with other departments to resolve recurring issues proactively.
- Reduced manual data entry errors with accurate payment postings and account reconciliations.
- Provided valuable insights during departmental meetings that led to continuous improvements in the payment posting process.
- Achieved high levels of data accuracy during payment batching, ensuring smooth bank deposits and financial reporting processes.
- Utilized various software programs to process customer payments.
Payment Specialist
Rehab Associates/Benchmark Associates
Montgomery, AL
12.2000 - 12.2014
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Enhanced payment processing efficiency by streamlining procedures and implementing automation tools.
- Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
- Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.
- Maintained strict compliance with HIPAA, CMS, and payer-specific guidelines during payment posting activities.
- Identified trends in payer denials and collaborated with other departments to resolve recurring issues proactively.
- Expedited month-end close procedures through efficient coordination with billing and finance teams.
- Contributed to improved patient satisfaction by promptly addressing inquiries related to their payments or account balances.
- Reduced manual data entry errors with accurate payment postings and account reconciliations.
- Displayed adaptability by staying current with industry regulations and payer-specific policies, ensuring compliance in all payment posting activities.
- Ensured timely reimbursement through meticulous claims adjustments and denials management.
- Mitigated potential revenue loss by diligently monitoring credit balance accounts for necessary refunds or adjustments.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained accurate records of customer payments.
Education
No Degree - Sociology
Hampton University
Hampton, VASkills
- HIPAA compliance
- Payment reconciliation
- Insurance verification
- Accuracy and speed
- Data entry proficiency
- Medical billing expertise
- Follow-up skills
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
Timeline
Payment Posting Specialist
Allied Dental/ProSmile/Smart Arches Dental
08.2015 - 11.2024
Payment Specialist
Rehab Associates/Benchmark Associates
12.2000 - 12.2014
No Degree - Sociology
Hampton University
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